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Customer Service Rep Customer Success Mgr./ CSM

Senior Customer Experience & Escalations Lead

Job in Portland, Multnomah County, Oregon, 97204, USA
Listing for: Columbia Sportswear Company
Full Time position
Listed on 2026-01-24
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading outdoor apparel company is seeking a Consumer Relations Lead for their eCommerce team. This role involves managing complex customer inquiries, handling escalations, and improving customer retention strategies. Ideal candidates should have over 7 years of experience in retail and customer care, along with strong communication and problem-solving skills. The position is based in Portland, Oregon, offering a dynamic work environment focused on enhancing customer experiences.
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Position Requirements
10+ Years work experience
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