Receptionist, Customer Service​/HelpDesk

About Metro Safety & Fire, Inc.:

Since 1983, Metro Safety & Fire, Inc. has served Portland, Oregon / Vancouver, Washington, and the surrounding counties providing fire/life safety equipment and recurring maintenance service to the small and large businesses in these communities.

Our service includes fire extinguishers, pre-engineered fire suppression systems, fire alarm systems, fire sprinkler systems, and the ancillary equipment associated with them.

We are a small business who is an employee-owned company with a goal to provide profit sharing for all. We have been in the business for 42 years, have an average tenure of 4.5 years, and are family-friendly. We strive for a work/life balance, we love it when you use your PTO, and we like to have company bbqs when the warm weather sets in.

We care about the individual and really value what each team member brings to the table.

We grew 16% last year and are already 115% ahead of our projected goals for this year, and need to fill new roles to sustain our growth.

• Ready To Help.
• Loves To Educate.
• Has Ownership.
• Understands the Value of Reputation.
• Genuine, Honest, and has integrity.

Receptionist Quotes

Create The Opportunity (CTO)

8 hours per day Monday – Friday Office hours are 8:15 – 5:15. (occasional overtime)

CTO Team Leader

The CTO team is the front line - they are the first impression a prospect or client gets of the Metro Machine. The ready to help attitude of the CTO team sets the tone for the relationship we build with our clients. Our ownership of calls and our love to educate keeps our customers coming back. They will create the opportunities for our success by promoting the company & our services, through understanding the value of reputation and by being honest, genuine, and integritysecuring & then closing good sales quotes and bids.

Create the Opportunity!

Create positive first impressions by providing friendly & professional information to every caller & visitor. Drawing on industry information assembled into our knowledge base documents, educate our public and offer solutions to their fire/life safety needs. RCS-Quotes is assigned the second role of Inside Sales – Quoting Activities Follow up Program.

• Answer incoming phone calls and assist each caller appropriately.
• Greet front counter visitors and provide friendly customer service and sales.
• Execute Request for Quote process.
• Manage Poly Com telephone system.
• Quotes E-mail inbox.
• Sales Tracker.
• Update Metro resource pages whenever new facts are learned.
• Follow the assigned tasks on Calendar.
• Other tasks as assigned by Team Leader.