Leasing Specialist - Bethany Meadows

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. Every day is an opportunity to make a difference in someone's life. We are committed to creating an unforgettable experience as a great place to live, work, and be.

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting – strong sense of creating a sense of community, drive to go the extra mile, build relationships with residents, staff, vendor partners, regulatory and social services partners.
• An Authentic Attitude – consistently demonstrates an open and professional approach when addressing and resolving resident and staff concerns.
• An Approach that is Positive and Professional – actively listens, supports residents and staff, ensuring everyone feels seen, heard, and valued.

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience.
• Low Income Housing & Tax Credit experience highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast‑paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge – Windows (Word, Excel), internet, and email.
• Working knowledge of Yardi Voyager Property Management software.

• Customer Service & Sales
  • Provides A+ customer service at all times.
  • Greets and qualifies all prospects.
  • Records all telephone and in‑person visits on guest cards.
  • Inspects models and available “market ready” units, communicates related service needs to the Community Manager.
  • Uses product knowledge to present features and benefits, closing the sale.
  • Ensures prospects complete application and secure deposit per company procedures and Fair Housing requirements.
  • Updates availability report and processes applications for approvals.
  • Ensures units are ready for resident move‑in on the agreed date.
  • Follows up on prospects that did not close, attempts to re‑engage, or refers them to sister communities.
  • Secures new resident signatures on appropriate paperwork prior to move‑in and orients new residents to the community.
  • Assists in monitoring renewals and follows up on renewal notices.
• Administrative
  • Accepts rental payments.
  • Types lease agreements and completes appropriate paperwork, entering information accurately into Yardi.
  • Maintains current resident files.
  • Distributes all company or community‑issued notices.
  • Maintains accurate monthly commission records for bonus purposes.
  • Assists the management team with various tasks as required.
  • Consistently implements community policies.
• Resident Retention
  • Receives all telephone calls and in‑person visits, listening to resident requests, concerns, and comments.
  • Completes maintenance service requests promptly and informs the maintenance team; follows up if unable to respond immediately.
  • Ensures all maintenance repairs are handled satisfactorily, contacting residents with completed Service Requests daily.
  • Maintains open communication with the Community Manager and Maintenance Supervisor.
  • Contributes to cleanliness and curb appeal of the community on an ongoing basis.
  • Assists with planning resident events and participates as host as directed by the Community Manager.
• Adherence to Property Management Rules, Regulations and Guidelines
  • Conducts all business in accordance with company policies, Fair Housing, Americans with Disabilities Act, and all other relevant laws.
  • Under direction of the Compliance department and Community Manager, manages compliance file maintenance when applicable.

• Essential staff expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and verbal communication.
• Occasional work in elevated or uneven…