Customer Service Manager - State Farm Agent Team Member

Customer Service Manager – State Farm Agency

Full-time position located in Portland, OR. We are looking for a customer-focused and empathetic team member to lead and elevate our customer service team.

• Competitive salary, $60,000 - $70,000 per year
• 401(k) matching
• Bonus based on performance
• Signing bonus
• Health insurance
• Dental insurance
• Free food & snacks
• Paid time off
• Opportunity for advancement

As a Customer Service Manager with Aubrey Nielsen State Farm Agency, you will generate exceptional customer experiences that reinforce the growth of our successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

$60,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.

Apply now