Concierge - Service Coordinator

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Full Time Park Avenue West, Portland, OR, US

2 days ago Requisition

Guardian has an opportunity for a Full-Time Concierge - Service Coordinator to join our team at Park Avenue West Apartments
!

Park Avenue West is a conventional apartment community with 202 units, located in the heart of downtown Portland, OR.

The general purpose of this position is to support the Community Manager’s efforts to ensure that the property meets all ownership goals and objectives, to enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. A Concierge is responsible for providing outstanding customer service to the residents, coordinating communication between departments and between residents and Concierge, serve as a contact person for residents’ family members or legal representative, and assist with facilities/maintenance tasks during off-peak times.

For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced customer service environment. The ideal candidate will be highly organized, professional and communicative. A minimum of one (1) year of experience in a customer service focused role is preferred, along with previous apartment management or leasing experience.

Schedule: 40 hours / week;
Sunday - Wednesday, 12:00PM - 8:00PM

Benefits:Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, 10 days of Vacation Time per year, 1 hour of Sick Time for every 30 hours worked, 7 Paid Holidays + 1 Birthday Holiday, Employee Assistance Program.

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!

The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.

• High school diploma or GED.
• At least one year of experience working in customer service, sales, marketing or a college degree in a related field.
• Excellent attention to detail and organizational skills.
• Strong mathematical skills.
• Ability to speak, read and write in English.
• Ability to communicate effectively and in a timely manner; both verbally and in writing.
• Ability to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
• Ability to stand for extended periods of time.
• Ability to bend and lift up to 50 lbs on a regular basis.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

• Represent Guardian in a positive and professional manner at all times
• Communicate directly with residents and property management team members, both in person and by telephone, email, and text always in a friendly manner
• Prepare and stock coffee + supplies for residents as needed
• Be creative and informative;
  Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
• Greet and acknowledge all residents and announce all guests
• Provide resident services such as package and dry cleaning acceptance and retrieval, transportation options, service vendor recommendations, restaurants reservations and additional requests upon demand
• Arrange tickets, bookings, appointments and reservations for guests
• Assist with planning and attend property/resident events
• Organize files, research on the internet for hot spots, new venues and eateries within our neighborhood
• Develop database of vendors and business owners nearby and manage ongoing relationship with them
• Keep abreast of…