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Ecommerce Customer Service Rep

Senior Customer Experience Lead - eCommerce

Job in Portland, Multnomah County, Oregon, 97204, USA
Listing for: Columbia Sportswear Company
Full Time position
Listed on 2026-01-17
Job specializations:
  • Customer Service/HelpDesk
    Ecommerce, Customer Service Rep
  • Retail
    Ecommerce, Customer Service Rep
Job Description & How to Apply Below
A leading outdoor apparel company is seeking a Customer Experience Lead to enhance the customer experience on its eCommerce sites. The role involves offering proactive recommendations, effectively handling consumer needs, and acting as a mentor within the team. Candidates should have extensive retail and customer care experience, strong communication skills, and at least 7 years of relevant experience. Understanding of tools like NICE in Contact is a plus.

Join a dynamic eCommerce team dedicated to improving customer interactions.
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Position Requirements
10+ Years work experience
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