Community Associate, Customer Service​/HelpDesk

Community Associate

Address: 650 N.

E. Holladay Street Suite  Portland Oregon

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however, they want—across more than 120 countries worldwide.

Join us and help us bring more freedom to people and businesses, while expanding our network. You'll enjoy a great work‑life balance, competitive benefits, and opportunities to grow your career.

As a Community Associate, you will work closely with new and existing customers across a variety of industries. You will create and maintain your own community within the center, taking care of all administrative and support needs so customers can focus on running their businesses.

You arrive a few minutes before the center opens to set up and ensure everything is ready. Throughout the day you respond to customer requests—changing Wi‑Fi codes, tracking packages, setting up projectors, printing, invoicing, and opening support tickets. You manage coffee breaks and lunch periods, keeping the environment welcoming. Throughout the afternoon, you assist with networking events, write and send e‑invites, and promote community participation.

You coordinate meetings, recommend nearby restaurants, and tidy the space before departure.

We're looking for someone who can manage multiple tasks while providing excellent customer service. You should also:

• A good communicator, building strong professional relationships and empathizing with people's needs (ideally 1+ year of customer service experience).
• Enjoy taking ownership of problems and finding solutions.
• Be positive, enthusiastic, and able to adapt to fast‑changing situations.
• Have experience and confidence using MS Office and other basic IT equipment.
• Be legally eligible to work in the country you are applying in and at least 18 years old.

On top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights or weekends).
• Generous paid time‑off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to your PTO accrual).
• Competitive 401(K) program with company match.
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers).
• A quarterly bonus plan program and an hourly rate of $19.21.
• A bright, inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin, or any other consideration protected by federal, state or local law.