Public Benefits Specialist – Entry | Bilingual English

Position: Public Benefits Specialist – Entry | Bilingual English/Spanish preferred
## Public Benefits Specialist – Entry | Bilingual English/Spanish preferred

As a
** Public Benefits Specialist – Entry,
** you will work in our
** Portland
* * office on
** N Lombard
** assisting Oregonians
** in-person**.As a
** Public Benefits Specialist – Entry****,
** you will:
* Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
* Support the infrastructure of the office by supporting the day-to-day operation.
* Assist Oregonians in-person, by phone or email to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
* Assisting Oregonians through a trauma informed lens.
* May include financial desk responsibilities.
* Providing support for the business functions within the office.
* Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
* An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
* An equivalent combination of education, training, and experience relative to the class concept.
* Extensive experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment, serving a diverse clientele.
* Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion.
* Proven ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences, while demonstrating strong active listening skills.
* Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools.
* Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control.
* Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion.
* Work schedule is a tradition work week, Monday-Friday.
* Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
* Experience high volume of computer work, using various computer programs in a fast-paced team environment.
* Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
* This position works in the store front office.
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