Customer Service Representative Medical

This is a contract job opportunity. potential for perm

Position:
Customer Service Representative Medical 1116

Location:

Portland OR

Schedule:

see below Projected duration: 3 months plus potential for perm Job code: CVDJP Benefits are available pay: $20 per hour 1st shift M-F

6am-2:30 pm, 10 am - 6:30 pm

1 candidate to work 6AM to 2:30PM

1 candidate to work 10AM to 6:30 PM

Description Summary

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience

High school diploma or GED preferred. 0-2 years customer service related experience required.

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