Floating Concierge; Part-Time

Position Title:

Floating Concierge (Part-Time)

Downtown Portland

$22 per hour

Tuesday and Wednesday, 3:00 pm to 8:00 pm
Saturday, 7:00 am to 12:30 pm

Association Management Services (AMS) is a growing HOA management company supporting residential communities throughout the Pacific Northwest. We value reliability, communication, and strong customer service.

The Floating Concierge provides front desk and resident support at multiple high-rise residential communities in downtown Portland. This role requires professionalism, flexibility, and strong communication skills.

This position is ideal for someone who enjoys working with people, is comfortable handling phone calls and walk-in requests, and can remain calm in a fast-paced environment.

• Greet residents, guests, vendors, and contractors in a professional manner
• Manage building access and confirm appointments prior to entry
• Answer and route phone calls, emails, and voicemails
• Assist with resident communications using Building Link
• Receive, log, and distribute packages
• Escalate resident concerns to property management when appropriate
• Maintain a clean and organized front desk and lobby area
• Use Building Link and Key Link systems for packages, keys, and reservations
• Communicate with residents, managers, maintenance, security, and vendors
• Monitor security cameras and respond to situations as trained
• Follow community rules, procedures, and safety protocols

• Strong customer service skills and professional demeanor
• Comfort with frequent phone calls and in-person interaction
• Reliable availability for the listed schedule
• Ability to adapt to different properties
• Basic computer skills and willingness to learn new systems
• Customer service, hospitality, or front desk experience is a plus but not required

Concierges are often the first point of contact for residents and guests. Professionalism and consistency directly impact the resident experience.