Customer Service Specialist Part-Time

Join Ferrellgas as a Customer Service Specialist – Part Time. This role focuses on delivering exceptional customer service through inbound and outbound communications for both Ferrellgas and Blue Rhino customers.

We are looking for a people‑oriented, proactive individual who enjoys working in a collaborative team environment. If you thrive on helping others, enjoy learning new skills, and want a role where your contributions are recognized, we would love to hear from you.

• 401(k) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)
• Propane discount programs

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Maintain and improve daily customer relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and update account information.
• Use next‑call avoidance techniques to reduce future inquiries.
• Schedule delivery orders and handle basic negotiation for new and returning customers.
• Process general service order input, execute emergency scripts, close uncontrollable loss accounts, provide general contract and pricing information.
• De‑escalate customer situations following the complaint‑resolution policy.
• Send statements and invoices to customers and perform soft collections for credit‑hold or past‑due accounts, including phone check collections.
• Support the set‑up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

• High School Diploma or equivalent.
• 1+ year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data‑entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and positive rapport.
• Proficient in Microsoft Office (Excel, Word, Access).
• Must be a citizen or national of the United States, a lawful permanent resident, or have authorization to work in the United States.
• Applicants must not currently require or in the future require employment visa sponsorship.

Entry level

Part‑time

Other

Oil and Gas

Referrals increase your chances of interviewing by 2x.