Collections Customer Service Representative

Collections Customer Service Representative

Driveway Finance Corporation — A modern automotive lender and part of the Lithia & Driveway family. We provide flexible, customer‑focused financing solutions for retail and commercial clients, combining technology with personalized service to simplify the vehicle financing experience.

Dealership L0238 Driveway Finance Corporation

Hiring Now:
Collections Customer Service Representatives

• Schedule:
  
  Monday - Friday, 10:00 AM - 7:00 PM
• Pay: $21.00/hr.
• Location:
  
  Tigard, OR (Hybrid – 3 days in office required). 9020 SW Washington Sq. Rd.
• Start Date:
  
  February 9th
• Industry leading benefits and career development opportunities!

• Make outbound collection attempts by phone, mail, and e‑mail to resolve delinquent accounts ethically, mitigating losses and maximizing receivable income.
• Process, follow up, and resolve inbound collection and customer service telephone inquiries.
• Review accounts for actions such as extensions, deferments, and due‑date changes within authorized limits to promote customer performance.
• Demonstrate professionalism, discretion, and good judgment in all interactions to ensure timely resolution of customer discrepancies and disputes.
• Follow up on required customer insurance coverage and institute corrective action when coverage is deficient.
• Meet or exceed established call volume and account action requirements.
• Perform other duties as assigned.

• Basic knowledge of installment loans, consumer collections, and collections regulations & laws (nice to have).
• Previous collections experience preferred but not required.
• Prior experience in a customer service, retail, or collections role is helpful.
• Ability to multitask while speaking with customers and typing information, avoiding distractions.
• Strong attention to detail.
• Sense of urgency.
• Excellent communication.
• PC skills, including MS Office (Excel, Word, Windows).

• Does the right thing, takes action, adapts to change.
• Self‑motivates, believes in accountability, focuses on results, plans and follows through.
• Believes in humility, shares best practices, desires to keep learning, measures performance, and adapts to improve results.
• Thrives on a team, stays positive, lives our values.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long‑Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.