Leasing Specialist - Vera
Listed on 2026-01-27
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Leasing Specialist - The Vera
Avanath Capital Management, LLC is proud to be named one of the top property management companies providing affordable housing for the workforce. Our purpose, “Cultivating the American Dream,” binds the Avanath team. Every day is an opportunity to make a difference in someone’s life through excellent customer service and by championing our workforce.
The RoleThe Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent must possess a high degree of professionalism and positive engagement for our residents and workforce.
Key Accountabilities- Customer Service & Sales
- Provide A+ customer service at all times.
- Greet and qualify all prospects.
- Record telephone and in‑person visits on guest cards.
- Inspect models, communicate service needs, and apply product knowledge to close the sale.
- Complete applications, secure deposits, process approvals, and ensure move‑in readiness.
- Follow up on prospects that did not close and refer them to sister communities if needed.
- Orient new residents and assist with renewal notices.
- Administrative
- Accept rental payments.
- Complete lease paperwork and enter data into Yardi System accurately.
- Maintain current resident files and distribute notices.
- Track commission records for bonus purposes.
- Assist management with other tasks as required.
- Implement community policies consistently.
- Resident Retention
- Handle resident requests and concerns.
- Initiate maintenance service requests and follow up.
- Communicate completion of repairs to residents.
- Maintain open communication with the Community Manager and Maintenance Supervisor.
- Support community cleanliness and plan resident events.
- Adherence to Property Management Rules, Regulations and Guidelines
- Conduct all business in accordance with company policies, Fair Housing, ADA and other laws.
- Maintain compliance files under the direction of the Compliance Department and Community Manager.
- Passion for providing exceptional customer service.
- 2+ years of sales and/or customer relations experience.
- Low‑Income Housing & Tax Credit experience highly desired.
- Bilingual (English & Spanish) highly desired.
- Thrives in a fast‑paced environment.
- Flexible schedule that may include evenings and weekends.
- Solid computer knowledge; proficiency in Windows (Word, Excel), internet, and e‑mail.
- Working knowledge of Yardi Voyager Property Management software.
- Essential staff expected to report to work and adhere to all safety protocols.
- Frequent sitting and walking; repetitive use of computer, keyboard, mouse, and phone.
- Reading, comprehending, writing, performing calculations, and verbal communication.
- May work on elevated sites, uneven ground, occasional squatting, bending neck/waist, twisting, pushing, and pulling.
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
We Offer- Culture built on purpose and core values – integrity, caring, continuous improvement.
- Comprehensive benefits: health, dental & vision, 401(k), personal time off, paid holidays and more.
- Growth based on achievement and emphasis on promotion from within.
- Development: opportunities to learn and expand knowledge through online training, classes, and one‑on‑one coaching.
Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is our most valuable asset, and DEI is at the core of our operating philosophy. We celebrate employees of all ages, colors, disabilities, ethnicities, family/birth and marital status, gender identities, languages, national origins, abilities, political affiliations, races, religions, sexual orientations, socioeconomic statuses, veteran status, and other characteristics that make our employees unique.
CompensationRange
$21—$21 USD
Seniority LevelEntry level
Employment TypeFull‑time
Job FunctionSales and Management
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