Temporary Client Facilitators, Plaza Office

Client Facilitator - Temporary

Reports To:

Lead Client Facilitator

Location:

MFS Plaza Office located at 919 NE 19th Ave, Ste. 200, Portland, OR 97232

Dept/Program: MFS Cash Oregon

FTE: 16 - 32 hours per week

Duration:
January 2026 – April 2026

Status:
Non-exempt

Metropolitan Family Service position descriptions are guidelines ... They are intended as a general outline of the essential work responsibilities and qualifications of the position.

This is a temporary, limited duration position, working from approximately January 15, 2026 and ending on or before April 30, 2026. The position hours will vary from 16-32 hours per week and requires availability:
Wednesday through Sunday 8:30 am – 5:00 pm and Monday 11:30pm - 8:00pm. This position does not offer benefits.

• We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services.
• We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence.
• We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.

Under the supervision of the MFS Cash Oregon Lead Client Facilitator, the Client Facilitator will provide the first point of contact for the public who come to the MFS Cash Oregon Tax Site at 919 NE 19th Ave, Ste 200, Portland Oregon 97232. The Client Facilitator is responsible for checking in and assisting clients through the intake process. The Client Facilitator will answer phone inquiries and in person questions, and will also provide data entry support.

Equity & Social Justice

• Values working in a multicultural, diverse environment
• Values and supports inclusion and program access for clients
• Supports agency goals for reducing disparities in outcomes for communities of color
• Adopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege
• Collaboration and Teamwork
• Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agencies

• Provide a welcoming environment to clients as they enter the tax site.
• Perform initial client screening to determine if client is ready and qualifies for MFS Cash Oregon services.
• Respond to questions about general services provided;
  Client Facilitators are not authorized to answer tax questions.
• Assist clients through the intake process and setting up appointments.
• Answer phone calls and return calls to clients.
• Provide resource and referral information to related services and provide any available literature to clients.
• Ensure strict levels of confidentiality at all times, protecting the security of the clients personal information and records.
• Provide data entry support as directed.
• Ensure waiting area and tax floor are organized, well-stocked, efficient and orderly.
• Assist in managing the work flow on the tax floor.
• All positions might be expected to staff and support other tax sites when needed.

• Possesses excellent customer service skills and experience working with diverse populations in a high stress environment.
• Works effectively within a team-dependent environment.
• Ability to manage multiple projects simultaneously.
• Demonstrates flexibility to adapt to changing priorities and responsibilities depending on the needs of the program.
• Possesses excellent time management, prioritization and organizational skills.
• Ability to work all scheduled hours and maintain availability through the duration of the assignment.
• Successful knowledge of and competency to operate a personal computer and utilization of the internet.
• Competency in using Microsoft Office and Google Suite.
• Ability to work with scheduling software.

• High School diploma, GED or equivalent related experience.
• Customer service and/or reception experience.
• Ability to communicate in Spanish in addition to English is highly preferred.

• Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.
• MFS requires all employees and volunteers to complete a criminal background check which includes a fingerprint background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.

Work is normally performed in a collaborative classroom/office environment and/or at other locations as deemed necessary. May require occasional early morning, weekend or evening work. Position requires regular use of computer, telephone, fax…