Customer Operations Specialist-- GOSDC
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-02-03
Listing for:
Compunnel Inc.
Contract
position Listed on 2026-02-03
Job specializations:
-
Business
Customer Success Mgr./ CSM, Business Development, Business Analyst
Job Description & How to Apply Below
Title:
Customer Operations Specialist - Order Management
Location:
Portland, OR
Duration: 6 Months Contract (potential to extend)
Shift:
Hours:
8:00 AM – 5:00 PM PST
Note:
The position is fully remote, with limited in-person training in Portland if needed.
Position Overview
This role supports daily sales and customer operations with a strong focus on order management, billing resolution, and customer communication.
Key Responsibilities- Order Management
- Process product and service orders from sales teams and customers
- Maintain accurate customer and contract records
- Prepare price quotes and verify pricing, quantities, and terms
- Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages
- Customer Billing & Accounts Receivable
- Resolve billing issues, AR disputes, credits, and payment terms
- Communicate clearly with customers regarding billing questions
- Provide pricing, availability, formal quotes, and post-sale support
- Support and interact with sales teams and customers on a daily basis
- Provide backup coverage across teams with similar responsibilities
- Follow all company policies and procedures
- Participate in new initiatives as assigned
- Take on additional responsibilities as business needs require
- SAP experience preferred (SAP HANA 4 a plus)
- AS/400 experience preferred
- Heavy email-based customer support experience
- Experience resolving AR disputes, credits, and understanding payment terms
- Advanced Excel skills; frequent usage expected
- Stable work history with clear career progression
- Strong attention to detail and work ethic
- Ability to work independently with minimal supervision
- Experience collaborating with internal teams and external clients
- Bachelor’s degree or 3+ years of relevant experience
- Experience with CRM tools, ERP systems, or pricing/quote configuration tools
- Proficiency in Microsoft Word, Excel, Outlook, and Access
- Strong organizational skills with the ability to manage multiple priorities
- Solid problem-solving skills and initiative
- Order entry experience
- Experience with Select Configure Price Quote (SCPQ)
- Experience supporting projects from quoting through invoicing and delivery
- Background in continuous improvement, Lean practices, or process optimization
- Prior leadership or people management experience strongly preferred
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