Principal Platform Adoption Specialist

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At Anaplan, we are a team of innovators focused on optimizing business decision‑making through our leading AI‑infused scenario planning and analysis platform so our customers can outpace their competition and the market. Our culture is built on a collective commitment to our customers’ success and a winning culture that celebrates diversity, leadership, and ambitious goals.

Our customers include Fortune 50 companies such as Coca‑Cola, Linked In, Adobe, LVMH, and Bayer—over 2,400 global organizations rely on our best‑in‑class platform.

• Proactively communicate platform updates and educate customers on new features and benefits.
• Partner with Customer Success Business Partners to identify at‑risk accounts and design tailored re‑engagement strategies.
• Deliver impactful product demonstrations, hands‑on training, and enablement sessions across diverse customer segments.
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
• Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
• Identify potential risks to customer success and elevate issues as needed to mitigate churn.
• Provide customer insights to internal teams to shape platform roadmap and feature priorities.

• 8+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption.
• 3–5+ years of hands‑on Anaplan model‑building experience; experience with EPM, SPM, or SCM products is a strong plus.
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
• Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
• A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
• Strong background in delivering and facilitating knowledge transfer sessions both in‑person and virtually across global teams.
• Self‑starter with the ability to manage workload autonomously and work efficiently in a fast‑paced environment.
• Results‑driven problem solver with a focus on progress and continuous improvement.
• Open to feedback and comfortable working in an iterative, collaborative environment.
• BA/BS required; MA/MBA is a plus.

Portland, OR

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper—it’s how we connect and contributes to what makes us a market leader. We hire you for who you are, and we want you to bring your authentic self to work every day.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in‑person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an  email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to  before taking any further action in relation to the correspondence.