Operations Manager​/Franchise Consultant

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Operations Manager / Franchise Consultant

We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

Market Portland, OR

Job Description

We have a unique corporate position to fill based in the Portland Oregon market, offering an excellent balance of career growthand quality of life. This position offersprimarily “office hours”…no late nights, very few weekends.

Yes…unheard of in our industry!

This small, entrepreneurially driven QSR coffee company is based in Portland

OR, is expanding their franchise community, and is seeking an Operations Manager / Franchise Consultant tohelp leadtheir growth. Currently operating 19 franchise locations in 7 states,plans call for 4 new franchised restaurant openings per year. The organization is looking for a self-motivated, problem solving, experienced leader to drive operational excellence that delivers on their two brand’s mission statements. While ensuring that the main focus is on delivering a great guest experience, theideal candidate will have a prominent and visible presence in the restaurants, teaching, leading and consulting withthe current 19 Franchise Operators and their respective restaurants in order to help them achieve operational and financial excellence.

This involves implementation of key initiatives, new products and systems, as well as completing business reviews and serving as a business advisor on sales, profit growth, cost management and guest service execution. The ability to build strong relationships with franchise operators to ensure that business operations and practices are in compliance with franchise agreements and Company standards will be essential to this role.

Requirements Ideal candidate must have the following:

• A strong background in Multi-Unit Franchise Operations / Business Management within the fast food /coffee service restaurant industry. Both BOH and FOH experience is necessary.
• Proficiency in food costing, labor costing and P&L analysis.
• Restaurant management training experience.
• New unit opening experience is highly preferred. Must be available to travel for new restaurant openings.
• Proven ability to set goals and inspire store level teams and Franchise Owners toward personal improvement and operational development.
• Positive and friendly attitude with the initiative to appropriately deal with Franchise Owners and employees in any situation – new store opening and on-going training and operations.
• Outgoing, energetic individual who is performance driven and able to work independently delivering non-stop results.
• Strong oral and written communication skills and excellent critical thinking/problem-solving abilities.
• An individual who is detailed / action oriented and demonstrates high standards of integrity, trust, and ethics.

Salary Range and Benefits

• Starting salary $44k – $48k based on past experience and salary history.
• Bonus Program
• Annual Reviews including Salary Review
• Paid Company Insurance
• Paid Vacation

Job Category Operations Manager / Franchise Consultant