Lead - Key Account Services

As a Lead for Key Account Services, you will lead a team focused on servicing our most crucial retailer partners. Your focus will be on cultivating a high-performing team and implementing strategies that support our goal of becoming the leading sportswear company and furthering our mission to ignite the human spirit through movement. Your experience will be instrumental in building deep partnerships with Sales and accounts, strategically overseeing purchase order management, and collaborating with warehousing and logistics to ensure efficient and timely product delivery, directly supporting sales initiatives and maximizing account potential.

A key element of this role is establishing strong working relationships with the operational leaders for our Key Accounts, acting as a liaison between Key Accounts and On’s internal teams.

• Develop, coach, and mentor your team, providing strategic direction and fostering a high-performing and collaborative environment.
• As a key strategic partner in sales strategy, proactively drive overall Key Account success by leveraging data-driven insights to shape strategic decisions in close collaboration with the Director of Account Services.
• Provide clear strategic direction to Senior Specialists within the team to effectively execute strategic Key Account projects aimed at elevating the service offering for Key Accounts.
• Challenge current processes and practices by providing creative solutions to drive continued enhancements, strengthening the relationship between On and our Key Accounts.
• Identify and mitigate risks to achieve on-time deliveries, sales targets, and/or strategic objectives.
• Establish a framework and drive frequent, authentic, and transparent communication between Account Service and Key Account Sales, discussing On’s orderbook actions, issues and improvements that support wholesale partner growth.
• Manage any escalations from the Warehouse regarding larger account movements, business critical issues, or future shifts in operation that could have building-wide implications, either through the Pillar meetings or directly with leaders of those meetings.

• 5+ years of progressive experience in customer support, logistics, or operations roles, with increasing levels of responsibility. Proven experience directly managing and developing a team of direct reports.
• Exceptional interpersonal skills with a strong focus on relationship building, active listening, and effective questioning, with the ability to communicate strategically and persuasively across multiple levels and functions.
• Intermediate to advanced Excel skills, including proficiency in formulas, formatting, and pivot tables.
• Strong knowledge of ERP systems and business intelligence reporting, with Microsoft D365 experience being a significant plus.
• Highly analytical with a demonstrated ability to make strategic, data-based decisions.
• Proven ability to conduct thorough root cause analysis and implement effective problem-solving strategies.

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members.

You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight…