Client Support Specialist - Healthcare​/Finance

Client Support Specialist (Hybrid - Beaverton, OR)

Contract-to-Hire | Full-Time | Customer Support

Our client is a fast‑growing healthcare financial technology organization dedicated to improving the patient financial experience and supporting hospitals through accurate, reliable account management solutions. They combine data integrity, strong operational processes, and a customer‑centric philosophy to help healthcare providers maintain clean financial records while delivering exceptional service to patients. Their teams work collaboratively across operations, IT, client services, and analytics to ensure seamless performance and long‑term client success.

The Client Support Specialist plays a key role in ensuring accurate account balances for hospital clients by troubleshooting account issues, reconciling financial data, analyzing reports, and responding to client inquiries. This position supports both internal teams and external hospital partners to maintain data integrity across multiple systems. Advanced levels of this position act as subject‑matter experts, supporting complex accounts and larger client portfolios.

This role is hybrid, based in Beaverton, OR.

We are seeking a detail‑oriented, analytical professional who thrives in a client‑facing environment. The ideal candidate is highly organized, tech‑savvy, and skilled at managing multiple systems while delivering exceptional service. You should enjoy solving complex problems, working with data, and collaborating with clients to resolve account discrepancies.

You’ll be successful in this role if you excel at:

• Investigating and resolving data integrity issues
• Communicating clearly and professionally
• Managing multiple priorities with accuracy and follow‑through
• Building strong, productive client relationships
• Working independently in a fast‑paced environment

• Serve as direct support to hospital clients, addressing inquiries and resolving account‑related issues.
• Document and resolve discrepancies related to balance reconciliations, record changes, cardholder inquiries, and over payments.
• Build and maintain strong, professional relationships with client partners.
• Generate weekly reconciliation reports and research flagged items.
• Audit raw data files against internal operational reports; identify and communicate data integrity issues to IT.
• Develop and build reports, performing data analysis as needed.
• Lead phone conferences with clients to discuss discrepancies, provide updates, and manage follow‑up tasks.
• Support special projects and other operational or administrative tasks as required.

Required:

• Bachelor’s degree in Business, Accounting, Finance, or equivalent experience
• 2+ years in customer support, billing, or banking (healthcare or financial services preferred)
• Strong computer and software proficiency, including MS Office and Excel
• Experience with reporting, basic financial analysis, and account reconciliation
• Excellent documentation, organizational, and time‑management abilities
• Strong communication skills (written and verbal)
• High attention to detail and accuracy

Preferred:

• Experience working with databases and/or raw data analysis
• Comfort navigating multiple systems simultaneously
• Ability to handle complex accounts and high‑volume workflows

Hybrid role; location:
Beaverton, OR. Typical schedule between 5am–5pm PT; may require extended hours during peak periods. Frequent interaction via phone, email, and virtual meetings. Standard office duties including sitting/standing, computer work, and occasional light lifting (up to 15 lbs.). Remote setups must closely mirror in‑office standards.

Employees who convert to full‑time enjoy:
Medical, dental, vision, FSA/HSA, and 401(k); company‑paid disability and life insurance; three weeks of vacation + two floating holidays + nine paid holidays; monthly bonus eligibility based on quality and utilization; competitive hourly base pay.

The pay range for this position is $23.00 – $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your…