Billing Specialist - Portland

As a Billing Specialist, you will own the end-to-end credit memo process and serve as the primary lead for all invoice-related initiatives. This role is ideal for a tech-savvy problem solver who enjoys collaborating across functions to drive process improvements and meaningful change. You will act as a key liaison between internal departments and external customers to ensure billing accuracy and timely resolution of complex issues.

Location:

Wilsonville, OR (Hybrid: 3 Days Onsite)

• Escalation & Resolution:
  Lead the resolution of billing escalations from collection teams, ensuring all SLAs are met and status updates are clearly communicated to customers.
• Data Research:
  Utilize SFDC (Salesforce) and SAP to investigate and resolve intricate billing discrepancies.
• Invoicing Excellence:
  Manage accurate and timely invoicing for electronic billing and unique customer requests, including the verification of billing addresses and POs.
• Credit Memo Management:
  Own the full lifecycle of credit memos—from initial submission (triggered by Sales or Support) to final delivery to the customer.
• System Integrity:
  Perform data verification in SFDC for VAT/Sales tax exemptions and ensure all customer billing contact data is accurate.
• Process Improvement:
  Document existing workflows, identify bottlenecks, and recommend automation or process enhancements.
• Cross-Functional Collaboration:
  
  Partner with Customer Support and offshore teams to identify root causes of recurring issues and implement long-term solutions.
• Testing & Reporting:
  Participate in UAT (User Acceptance Testing) for new company initiatives and prepare detailed customer statement reconciliations.

• Experience:
  
  2+ years of professional experience in accounting, general ledger, bookkeeping, or account reconciliation.
• Technical Proficiency: 2+ years working with major ERP systems (SAP or Oracle) and SFDC. SAP billing and reporting experience is a significant plus.
• Analytical
  
  Skills:
  
  Advanced Excel capabilities (VLOOKUP.Pic, العسكرية Pivot Tables) and the ability to objectively analyze data to drive policy changes.
• Communication:
  Strong interpersonal skills with a proven ability to build relationships across different business units and offshore teams.
• Mindset: A self‑motivated, detail‑oriented professional who thrives in a collaborative, fast‑paced environment.

As set forth in Twist Bioscience’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

• A "disabled veteran" is potrz do one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.
• A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An "active duty wartime or campaign badge veteran" is a veteran who served on active duty in the U.S.inq military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An "armed forces service medal veteran" is a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305 Page 1 of 1 OMB Control Number  Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities.оит Мы aim to have at least 7% of our workers as people with disabilities. The law says we must…