CORE Specialist

Job Description

Job Description

Description:

About Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.

Schedule: Monday through Friday 8:00 am to 5:00 pm

Target Pay: $29.15 per hour + performance bonus eligibility

Role Overview: The Centralized Operations and Resident Experience (CORE) Specialist plays a crucial role in Prime’s ongoing efforts to enhance operational efficiency, streamline administrative workflows, and elevate the resident experience. We’re looking for a candidate with experience in managing housing assistance programs, ensuring compliance, and maintaining accurate documentation. The ideal candidate will have a strong track record of working with housing authorities, case managers, and internal teams to deliver timely payments and resolve resident concerns.

Experience collaborating with Legal, Compliance, and Accounting teams is a plus.

Who You Are:

• A process optimization expert who continuously seeks opportunities to refine workflows, eliminate inefficiencies, and implement scalable solutions that improve operational effectiveness.
• A detail-oriented professional with a meticulous approach to administrative tasks, ensuring accuracy, compliance, and consistency in resident communications, lease processing, and operational procedures.
• A customer service champion dedicated to enhancing the resident experience by providing prompt, professional, and solutions-driven support, fostering strong relationships with residents and onsite teams.
• An analytical thinker and problem-solver who can assess operational challenges, identify root causes, and develop strategic improvements that align with business objectives.
• A structured and highly organized multitasker who thrives in a fast-paced environment, managing multiple responsibilities with precision, efficiency, and adaptability.
• An effective communicator and liaison who bridges the gap between residents, onsite teams, and corporate leadership, ensuring seamless collaboration and clear, proactive communication.
• A tech-savvy professional who leverages property management software, automation tools, and data analytics to streamline administrative functions, track key metrics, and enhance efficiency.
• A compliance-focused and process-driven team player who ensures adherence to company policies, industry regulations, and best practices while maintaining operational excellence.

Role Responsibilities:

Process Optimization & Workflow Efficiency

• Continuously assess administrative processes, identifying inefficiencies and implementing scalable solutions to streamline operations.
• Develop, document, and refine standardized workflows that enhance operational efficiency across multiple properties.
• Leverage technology, automation tools, and data analytics to drive continuous improvement in resident services and back-office operations.
• Proactively monitor administrative workflows and implement enhancements that improve accuracy, speed, and service quality.

Resident Experience & Customer Service Excellence

• Serve as a key point of contact for resident inquiries, delivering prompt, professional, and solutions-focused support that enhances resident satisfaction.
• Process lease agreements, renewals, and resident notices with meticulous attention to detail, ensuring compliance with company policies and industry regulations.
• Manage resident communications, including community-wide announcements, policy updates, and event notifications, ensuring clarity and consistency.
• Work closely with onsite teams to support service requests, follow up on escalated resident concerns, and facilitate efficient issue resolution.

Operational Coordination & Compliance

• Ensure accurate and timely documentation of lease records, notices, and administrative tasks in property management systems (e.g., Yardi, Real Page, or similar).
• Monitor and track lease expirations, resident feedback, and occupancy trends, providing data-driven insights to leadership.
• Support internal audits, compliance tracking, and adherence to industry regulations, ensuring high standards of accuracy and accountability.
• Maintain organized records and databases to facilitate efficient reporting, compliance, and internal reviews.

Collaboration & Communication

• Act as a liaison between property management teams, corporate leadership, and support departments, ensuring alignment on initiatives and priorities.
• Facilitate training for onsite teams on updated policies, processes, and technology tools to drive consistency and operational excellence.
• Partner with marketing and leasing teams to coordinate resident engagement initiatives, ensuring positive community experiences.
• Work cross-functionally with finance, compliance, and legal teams to support…