Dental Front Desk Supervisor - DN

Title

Front Desk Supervisor

Dental Clinic - 12750 SE Stark St., Portland, OR 97233

This is an in‑person position, Monday through Friday.

$27.00 – $30.00 Hourly, Non‑Exempt

If you are a motivated and dedicated Front Desk Supervisor looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA NW, we provide a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives—NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

The Front Desk Supervisor is responsible for the daily operations and workflow in the front office area in accordance with NARA’s health and wellness objectives for patients and families. To ensure that the provision of dental health services takes place in a professional, non‑biased environment and is accomplished efficiently and respectfully.

• Train receptionists and other back‑office staff on front office duties.
• Maintain the Dental Front Desk manual, which includes front desk workflows on common questions, scheduling, referrals, insurance verifications, etc.
• Triage emergency phone calls in a timely and appropriate manner.
• Check patient voicemails and return calls promptly.
• Oversee and coordinate walk‑in patient appointments, communicate any scheduling or triage issues to dental providers, and ensure smooth patient flow in the waiting area.
• Handle patient complaints and refer them to the appropriate level of management if necessary.
• Schedule maintenance of front office equipment.
• Monitor administrative office supplies and request as necessary.
• Maintain petty cash if necessary and provide monthly reports to Fiscal on balance.
• Complete required prior authorizations as required by OHP plans and private insurances.
• Provide support to dental clinic for reporting on Care‑Oregon grant, IHS grant and other grants that NARA dental may receive.
• Check residential charts weekly to make sure all documents are included.