Student Record & Registration Specialist

Equal Opportunity Employer/Veterans/Disabled Portland State University Position Details

Proposed

Start Date:

04/01/2026

Classification

Title:

Office Specialist 2

Working Title:

Student Record & Registration Specialist

Department: 200261 - REG Registrar's Office

Position Number: D99853

Representation: OP - SEIU/OPEU Local 503

Position FTE: 1.0

Portland State University is Oregon's most affordable public research university, located in the heart of one of America's most dynamic cities. Our mission to "let knowledge serve the city" reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands‑on learning experiences with hundreds of community partners.

More than 20,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree‑lined Park Blocks to the bustling Urban Plaza and state‑of‑the‑art science labs. We are proud of our world‑class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

The primary role of this position is to provide information and assistance for all functions associated with the Registrar's Office via phone, in‑person, or email interaction. These include but are not limited to admission to the university, registering for classes and all policies and procedures related to student records. The position will provide service to not only the current student population, but prospective students, faculty and staff as well as alumni and community members.

This position will also provide program or process oversight for one or more specific business operations such as special program enrollment, residency classification assistance, official enrollment verification, transcript or educational record procurement, or special appeal exceptions. The position will be responsible for accurately creating, posting, maintaining and preserving the integrity of official student academic records.

• Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents;
• An Associate's degree in Office Occupations or Office Technology;
• Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.

Note:

College courses in Office Occupations or Office Technology will substitute for the required experience on a year‑for‑year basis.

• At least one year of direct service experience involving case coordination, and/or guiding users through multi‑step processes via phone, email and in‑person communication.
• Demonstrated experience employing de‑escalation techniques in a service environment.
• Ability to perform work, stay on task, and maintain coverage schedules in a self‑directed way.
• Successful completion of a background check.

• Knowledge of PSU policy, procedure and environment.
• Knowledge of Banner SIS.
• Experience at an academic institution of higher education.

• Creates an environment that acknowledges, encourages and celebrates differences.
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
• Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long‑term sustainability goals.

Monday through Friday, 8am to 5pm

The starting salary rate for this position will be between $19.35 and $21.91 per hour.

The starting salary…