Office Specialist; Health Center - Garlington

Office Specialist (Health Center - Garlington)
** Job Overview
**** Location/

Schedule:

** This position is located at our Garlington Health Center in NE Portland, OR. The schedule for this position is Monday through Friday, between the hours of 8:30 a.m. to 6:00 p.m.
** Position:
** Office Specialist
** Program:
** Health Center - Garlington
** Cascadia's Mission and Vision:
**** Mission:
** Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.
** Vision:
** We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.
** Position

Description:

** The Office Specialist is responsible for providing administrative support to ensure efficient operations within the health center. This position plays a vital role in maintaining a welcoming environment for clients, staff, and visitors while ensuring smooth office functions. The Office Specialist assists with daily office tasks, manages communications, and coordinates with other departments to meet the needs of the health center.
*
* Essential Responsibilities:

*** This position description is not intended to be an all-inclusive list of responsibilities or an all inclusive job description.
** Create and maintain a welcoming environment for clients and guests; assist clients with paperwork.
* Provide general office support with a variety of clerical activities and related tasks including, but not limited to, answering and directing incoming calls, mail distribution, requisition of supplies, managing fax transmissions and other clerical duties.
* Enter “soft” enrollments except for certain program exemptions.
* In collaboration with program leadership, assure clinicians are submitting Service Logs, enrollments and terminations in a timely manner.
* Verify insurance coverage of clients, copy insurance cards, collect co-payments and issue receipts.
* Schedule client appointments and provide reminder calls to clients. Obtain information from the Central Intake database on first time clients.
* Manage the waiting room, including assessing need for Clinical Triage.
* Assemble clinical and administrative materials and maintain work area to support workflow needs.
* Run reports for Program Managers and assist with EHR management reports.
* Assist in crisis situations as appropriate, following emergency protocols/procedures and coordinating with the treatment team with interventions which support a trauma informed environment for clients and staff.
* Demonstrate responsibility for safety of clients and property; possess working knowledge of fire regulations and evacuation procedures.
* Adhere to mandatory abuse reporting laws and HIPAA requirements.
* Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements. Attend seminars, training and other educational opportunities in order to develop professional skills and abilities.
* Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
* Perform other duties as assigned.
** Program Specific Responsibilities:
*** Scanning of incoming documentation from outside sources into electronic file.
* Send electronic Urinalysis reports to client’s files.
* Provide input on all relevant documentation and procedural requirements.
*
* Qualifications:

***
* Experience:

*** Two years of work experience in an office setting, facilities, insurance, and/or healthcare experience providing customer service is preferred or a demonstrated ability to fulfill the requirements of the position.
** Specialized Skills and Knowledge:
*** Proficient verbal and written communication skills.
* Type 50 words per minute.
* Familiarity with basic office equipment (i.e., fax machines, printers, copiers).
* Knowledge of Microsoft Office Suite (e.g., Word & Excel).
** Other:
*** CPR Certification (training provided post-hire).
** Working Conditions
** Work is generally performed in a shared work environment with day time office hours. The…