Deputy Dispatch Responder - Access Center

Overview

Central City Concern (CCC) is an innovative nonprofit agency providing comprehensive services to single adults and families impacted by homelessness, poverty, and addictions in the Portland metro area. We hire skilled and passionate people to meet our mission to end homelessness through innovative outcome-based strategies that support personal and community transformation.

Schedule: Saturday - Wednesday, 11:00 pm - 7:30 am (Night Shift)

Location: Employment Access Center, 2 NW 2nd Ave, Portland, OR 97209, USA

Compensation: $19.22 - $24.99/hr

The Deputy Dispatch Responder responds to requests from staff and programs needing immediate and future assistance in filling shifts that are vacant due to unexpected absences, vacations, or vacant positions. This position requires carrying and answering the dispatch phone and filling shifts during the entire shift. This position also offers support to CC Staffing Trainees if they have any questions while working in a given building.

• Ability to read, write, and understand English
• Preference given to individuals who are currently or have worked for CC Staffing
• Understanding of union requirements for filling shifts, or ability to understand
• Has the competencies necessary to:
  • Quickly assess situations and develop a plan
  • Work within Deputy Dispatch software
  • Clearly document all call responses
  • Communicate clearly and effectively both orally and in writing
  • Sufficient manual dexterity and physical ability to perform duties
  • Adhere to Central City Concern’s drug-free workplace policies and comply with the Drug-Free Workplace Act of 1988
  • Pass a pre-employment drug screen and background check
  • May be required to carry an agency cell phone for work use (cell phone provided by CCC)
  • Adhere to the agency's non-discrimination policies
  • Ability to interact respectfully with coworkers and clients from diverse backgrounds
• Must adhere to privacy regulations including HIPAA and 42 CFR Part 2, and CCC confidentiality policies
• Ability to report privacy or security breaches as required
• Ability to maintain accurate records and comply with applicable policies

• Respond to incoming calls from programs and staff during shift
• Monitor and respond to CCC Staffing Dispatch email
• Work within Deputy Dispatch system to fill vacancies following applicable requirements
• Make phone calls to find shift coverage when applicable
• Notify the program of who will be working the shift and when coverage cannot be found
• Notify the program when staff are unable to make a scheduled shift
• Maintain accurate records of shifts in Deputy Software
• Document every phone call and action taken
• Provide in-person or telephone support for CC Staffing employees in various locations
• Provide training for on-duty CC staffing employees
• Cover front desk positions while performing dispatch duties at 24/7 buildings when coverage cannot be found
• Adhere to all state and federal privacy regulations (HIPAA, 42 CFR Part
  2) and CCC confidentiality policies
• Support compliance with privacy and security requirements for EMR access
• Immediately report any breach of protected health information or personal identification information
• Gather, edit, and refine program boiler plates and impact data; keep files organized and updated
• Adhere to all CCC policies, procedures, and guidelines
• Attend all required meetings and trainings
• Perform related duties as assigned within the scope of the role

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to learn scheduling software
• Ability to multi-task and prioritize duties
• Ability to manage time to meet deadlines
• Ability to maintain accurate records and paperwork
• Ability to communicate respectfully with a wide variety of individuals
• Clear oral and written communication skills
• Ability to follow directions and apply learned principles to new situations
• Non-judgmental attitude
• Sufficient manual dexterity and physical ability to perform tasks
• Ability to interact courteously with the public, clients, medical personnel, corrections personnel, police, coworkers, and others within the scope of work

• Generous paid time…