Office Assistant - Front Desk- Billingual Spanish KSA - LDA

Current employees:
Please apply through the employee portal to be considered for this opportunity.

The Women, Infants and Children (WIC) Office Assistant 2 position works primarily at the front reception desk. This role involves screening applicants for eligibility, making and rescheduling appointments, and checking participants in and out of appointments. The assistant answers routine questions, documents transactions, and issues food benefits. They also prepare mailings and use critical thinking to address problems at the front desk.

Additionally, the position provides back-up phone support, works cooperatively with teammates, and provides excellent customer service throughout each step. This position requires the ability to provide services in Spanish and English languages. This is a Limited Duration position assignment. This position may assist in providing coverage at other WIC locations.

The Opportunity

Pay Range

$24.60 - $30.14 Hourly

Department

Health Department

Job Type

Limited Duration

Exemption Status

United States of America (Non-Exempt)

Closing Date

January 26, 2026

Purpose and Duration

This is a Limited Duration Assignment (LDA). Limited Duration Assignments are expected to last up to two (2) years, but may end sooner. This position may be used to fill future recruitments including full-time, part-time, and limited duration assignments.

• Provide front desk and participant-centered services, including greeting, determining visit reason, screening for eligibility (, residency, income), ensuring record accuracy, and documenting interactions
• Manage WIC benefits and administrative tasks, such as issuing food benefits, assisting with benefit use issues, organizing forms, answering follow-up questions, and providing WIC Rights and Voter's Registration information
• Maintain a positive and cooperative work environment with co-workers and supervisors, ensuring culturally appropriate and sensitive service delivery
• Provide direct customer service to participants, including scheduling appointments and offering community referrals
• Fluently provide all required services in both Spanish and English
• Complete administrative and clerical tasks for WIC, including check-in/out, inventory, OHP eligibility checks, and managing messages/faxes
• Manage client communications and record-keeping, such as sending appointment reminders, handling food issuance audits, and archiving forms
• Perform follow-up work, run reports, and complete special projects as assigned
• Participate in staff meetings and assist with the orientation and training of new employees
• Use customer service skills and critical thinking to assist participants over the phone, answering calls or calling participants, to assist with a variety of needs

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications / Transferable Skills

• Completion of the twelfth grade
• One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position
• This position requires the ability to speak, write and read fluently in Spanish

Preferred Qualifications / Transferable Skills

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Change Management & Flexibility:
  Demonstrated ability to adapt to evolving procedures, systems, and priorities while maintaining a positive, solution-focused approach in a fast-paced environment.
• Time Management & Organization:
  Strong skills in prioritizing tasks, managing multiple deadlines, and maintaining accuracy and efficiency under pressure.
• De-escalations and Communication:
  Proven ability to calmly respond empathetically to diverse needs, and communicate clearly and professionally with clients and team…