Medical Claims COB Processor

Join to apply for the Medical Claims COB Processor I role at Moda Health

Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, we’re focused on building a better future for healthcare by offering outstanding coverage to our members, compassionate support to our community, and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places together. Moda values diversity and inclusion in our workplace and invites applications from candidates who share our commitment to this diversity.

Let’s be better together.

Investigates and processes Coordination of Benefits (COB) claims ensuring all necessary steps are completed for accurate claims processing. Handles customer service inquiries regarding contractual and administrative policies, providing excellent customer service when phone communication is required to resolve COB claims. This is a FT WFH role.

• $18.03 - $20.18 hourly, DOE. Actual pay based on qualifications. Applicants who do not exceed minimum qualifications will be eligible for the low end of the pay range.

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K - Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

• High School diploma or equivalent.
• Minimum of 6 months medical claim processing or customer service dealing with all types of plans/claims and consistently exceeding performance levels.
• Professional and effective written and verbal communication skills.
• 10-key proficiency of 135 spm and a typing speed of 35 wpm on a computer keyboard.
• Ability to maintain balanced performance, which consistently exceeds minimum expectations in areas of production and quality.
• Strong analytical, problem‑solving, and decision‑making skills with ability to adapt to shifting priorities.
• Strong attention to detail and organizational skills, with the ability to manage multiple functions effectively.
• Ability to multitask and work well under pressure and meet timelines.
• Maintain confidentiality and project a professional business image.
• Proficiency in claims processing systems;
  Facets, Word, and Excel.
• Knowledge and understanding of Moda Health administrative policies affecting claims and customer service.
• Maintain Moda Health’s standards for attendance, punctuality, and flexibility.

• Communicate via telephone with claimants, policyholders, providers, and other insurance carriers.
• Review, analyze, and resolve complex claims utilizing available resources.
• Apply plan concepts such as deductibles, coinsurance, copay, COB, and out‑of‑pocket expenses to claims.
• Identify and route claims requiring further investigation within the system.
• Ensure timely claim releases to meet company policies, state regulations, contractual agreements, and group performance guarantees.
• Review Policies and Procedures (P&P) to ensure accurate claims processing and suggest process improvements.
• Monitor and maintain unit inventory.
• Thoroughly document actions as required by internal procedure and market conduct guidelines.
• Assist internal departments with correcting eligibility and programming issues as needed.
• Respond to and follow up using FACETS, Content Manager and email.
• Provide back up to Medical Claims when requested.
• Maintain discretion and confidentiality in compliance with federal, state, and departmental guidelines.
• Work weekly itinerary reports.
• Consistently maintain high performance, exceeding expectations in production and quality.
• Handle various COB‑related tasks, including:
• Copying Dual Moda claims
• Processing Vision COB claims
• Reviewing and submitting over payment spreadsheets
• Completing updates
• Processing and adjusting Medicare and other claims.
• Perform other duties as assigned.

• Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Work in excess of standard work week, including evenings and occasional weekends, to meet business need.
• Works internally with the customer service, membership accounting, and…