Operations & Client Support Manager; Hybrid

North Avenue Education, LLC Operations & Client Support Manager Portland, OR
· Full time Company website Apply for Operations & Client Support Manager

The Operations & Client Support Manager is responsible for managing day-to-day operations and client support to ensure a smooth experience for students, families, tutors, and internal staff. This role is highly execution-focused and works closely with senior leadership, who retain responsibility for strategy, company leadership, and long-term planning.

Founded in 2013, North Avenue is a Portland-based tutoring company specializing in individuated test preparation and academic tutoring. We believe every student can be prepared for a vibrant future.

Full-time, exempt; weekends, some evenings needed for coverage, schedule negotiable

SW Portland Office (2140 SW Jefferson St)

• Reports to Executive Director
• Collaborates with Tutors for client services tasks
• Collaborates with Program Advisor to attract new clients

• Serve as the main point of contact for clients via email, phone, and internal systems
• Respond to client questions related to scheduling, billing, services, and policies
• Onboard new clients and students, ensuring records are complete and accurate
• Coordinate with tutors and internal staff to resolve scheduling or service issues
• Handle routine billing questions and flag complex issues for escalation
• Maintain a high standard of professionalism and warmth in all client interactions

• Manage client records, calendars, and internal systems to ensure data accuracy
• Process recurring and à la carte billing according to established procedures, support accounting within CRM
• Support payroll and timesheet processing by ensuring records are complete and on time
• Maintain organized documentation, SOPs, and internal reference materials
• Monitor shared inboxes and communication channels to ensure nothing falls through the cracks
• Coordinate with vendors, office services, and tools as needed for smooth operations
• Keep basic expense records and support bookkeeping workflows
• Other duties as assigned

• Support tutors and client support staff with scheduling, systems, and administrative needs
• Assist with onboarding logistics for new hires (accounts, training materials, scheduling)
• Track recurring operational tasks and ensure deadlines are met
• Surface issues, patterns, or gaps in workflows to senior leadership
• Follow established processes consistently while suggesting improvements when appropriate Job-Specific Experience, Education, and Skills Required
  • Bachelor’s degree or equivalent professional experience
  • 1–3 years of experience in operations, client support, office coordination, or admin roles
  • Strong written and verbal communication skills
  • Comfort learning and working in multiple software systems (CRM, scheduling, billing tools)
    High attention to detail and strong follow-through
  • Ability to manage multiple tasks during a standard business day
  • Professional, calm demeanor when handling client questions or concerns
  Training and Professional Development

  Training and professional development will be provided on an as-needed basis. Required training will be fully funded by North Avenue and compensated as part of salaried role.

  Performance Review Cycle
  • 90 days of employment
  • Yearly thereafter
  • Salary Range: $55,000–$62,500 annually, commensurate with experience
  • Medical Benefits:
    Partial employer-sponsored medical coverage
  • Paid Holidays:
    Company-observed paid holidays
  • Retirement:
    Optional enrollment in a Roth IRA