Concierge​/Administrative Clerk

Description

Concierge/Administrative Clerk

University Club of Portland | 1225 SW 6th Ave, Portland, OR, 97204 |  |

The University Club of Portland is seeking an energetic, personable, and articulate individual who would be responsible for providing exceptional customer service to our members and guests as well as assist in management of important administrative responsibilities.

Responsibilities

* As this position is the first and last impression of the club, it is a primary responsibility of the club concierge to offer warm welcomes and fond farewells to all members and guests entering and departing.

* Ensure constant coverage at the front desk and keep area clean and organized.

* Maintain high standards of personal appearance and grooming, which include wearing the proper attire and name tag when working. Dress code is business casual.

* Answer all incoming phone calls in a prompt, courteous, professional manner and forward to the appropriate destination. Works closely with the entire management team to ensure phones are covered during club hours.

* Responsible for actively promoting events to members and taking/compiling reservations for events and regular dining.

* Create regular marketing and promotions via email and website for members an guests.

* Provide administrative support to varying departments and managers as requested.

* Act as the point of reference for members and guests who need assistance or information.

* Understand member needs and provide them with personalized solutions by suggesting activities and facilities provided by the club.

* Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations upon member s request.

* Utilize a computer with basic knowledge of Microsoft Word, Excel, Access, and Outlook.

* Must be flexible in daily work schedule to accommodate functions and activities. Overtime may be required during periods of high workload.

* Proficiency with standard office equipment including copiers, computer, fax machine, etc.

* Maintain confidentiality

* Act as a team player and be able to interact with staff at all levels of the company.

* Knowledge of office safety/security procedures.

* Perform all other duties as assigned by the supervisor.

Requirements/Qualifications

* Minimum 1 year of office work preferably in the hospitality industry.

* Proven experience as concierge; experience in customer service or relevant role is an advantage.

* High school diploma: degree in hotel management or relevant field will be a plus.

* Comfortable and experienced with the Microsoft Office Suite, particularly Excel, Access, Outlook, and Word. Proficiency in Creative Cloud and Canva a plus.

* Oregon Notary Certification a plus. If not already acquired, you will be asked to get it upon hire.

* Excellent communication skills with the ability to clearly and pleasantly communicate both verbally and in writing with guests, members, management, and co-workers, both in person and by telephone.

* Polite and confident with a great deal of patience.

* Ability in multitasking and time-management.

* Flexible schedule, including nights, weekends, and holidays.

* Basic knowledge of local attractions and destinations.

* Must be able to sit and stand for extended periods of time.

Compensation

$22/hr - Non-Exempt

Current Hours

Tuesday Friday: 9:30am to 6:30pm (One 30-minute break)

Some weekends and holidays

Benefits & Compensation:

Medical, Dental, & Vision Insurance

Disability

Simple IRA & matching benefits

Free employee meals

Monthly bus pass discount

Listing Type

Jobs | On-Site

Categories

Clerical/Administrative | Communications | Hospitality | Office

Position Type

Full Time

Experience Level

Entry Level

Employer Type

Direct Employer

Salary Min

22

Salary Max

22

Salary Type

/hr.