Office Assistant - Front Desk- Billingual Spanish KSA - LDA

Position: Office Assistant 2 - Front Desk- Billingual Spanish KSA - LDA
We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment.  At the  we are all inspired by the mission:
We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values:
Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. As the
** Office Assistant 2**, you will:
* Provide front desk and participant-centered services, including greeting, determining visit reason, screening for eligibility (, residency, income), ensuring record accuracy, and documenting interactions
* Manage WIC benefits and administrative tasks, such as issuing food benefits, assisting with benefit use issues, organizing forms, answering follow-up questions, and providing WIC Rights and Voter's Registration information
* Maintain a positive and cooperative work environment with co-workers and supervisors, ensuring culturally appropriate and sensitive service delivery
* Provide direct customer service to participants, including scheduling appointments and offering community referrals
* Fluently provide all required services in both Spanish and English
* Complete administrative and clerical tasks for WIC, including check-in/out, inventory, OHP eligibility checks, and managing messages/faxes
* Manage client communications and record-keeping, such as sending appointment reminders, handling food issuance audits, and archiving forms
* Perform follow-up work, run reports, and complete special projects as assigned
* Participate in staff meetings and assist with the orientation and training of new employees
* Complete administrative and clerical tasks for WIC, including check-in/out, inventory, OHP eligibility checks, and managing messages/faxes
* Manage client communications and record-keeping, such as sending appointment reminders, handling food issuance audits, and archiving forms
* Perform follow-up work, run reports, and complete special projects as assigned
* Participate in staff meetings and assist with the orientation and training of new employees
* Use customer service skills and critical thinking to assist participants over the phone, answering calls or calling participants, to assist with a variety of needs
* Completion of the twelfth grade
* One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position
* This position requires the ability to speak, write and read fluently in the Spanish
** Preferred Qualifications/ Transferable Skills ****:
** You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
* Change Management & Flexibility:

Demonstrated ability to adapt to evolving procedures, systems, and priorities while maintaining a positive, solution-focused approach in a fast-paced environment.
* Time Managements & Organization:
Strong skills in prioritizing tasks, managing multiple deadlines, and maintaining accuracy and efficiency under pressure.
* De-escalations and Communication:
Proven ability to calmly, respond empathetically to diverse needs, and communicate clearly and professionally with clients and team members.
* Initial review of minimum qualifications
* An evaluation of application materials to identify the most qualified candidates
* Consideration of top candidates/interviews
* Background, reference, and education checks
** Pay Equity:
** Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

A
** resume
* * that explains all related experience (paid or unpaid) and training in your resume.

A
** cover letter
** that expands on your resume, addressing how you qualify for the position, and why you are interested in the role.
*
* Note:

** The application, resume and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the overview and To Qualify sections of the job announcement.
*** Please be thorough, as these materials may be scored and determine your eligibility for an interview.
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* Work Location:

** This position works onsite at the Walnut Park Complex located at 5329 MLK Jr. Blvd, Portland, OR 97211and North Portland Health Center located at 9000 N. Lombard St.,Portland, OR 97203*.
* Everyday, Multnomah County staff work…