Office Specialist; Garlington Health Center

Office Specialist (Garlington Health Center)

Job Overview

Location/

Schedule:

Garlington Health Center, NE Portland, OR. Monday–Friday, 8:30 a.m.–6:00 p.m.
Position: Office Specialist
Program: Health Centers

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well‑being of the communities we serve.
Vision: We envision a community where everyone benefits from whole health care, experiences well‑being, and has a self‑directed, connected life.

Position

Description:

The Office Specialist provides administrative support to ensure efficient operations within the health center, maintain a welcoming environment for clients, staff, and visitors, and coordinate office functions. The role assists with daily tasks, manages communication, and works with other departments to meet the health center’s needs.

Essential Responsibilities:

• Create and maintain a welcoming environment for clients and guests; assist clients with paperwork.
• Provide general office support with a variety of clerical activities including answer and direct incoming calls, mail distribution, requisition of supplies, manage fax transmissions and other clerical duties.
• Enter “soft” enrollments except for certain program exemptions.
• In collaboration with program leadership, assure clinicians submit Service Logs, enrollments and terminations in a timely manner.
• Verify insurance coverage of clients, copy insurance cards, collect co‑payments and issue receipts.
• Schedule client appointments and provide reminder calls. Obtain information from the Central Intake database for first‑time clients.
• Manage the waiting room, including assessing need for Clinical Triage.
• Assemble clinical and administrative materials and maintain work area to support workflow needs.
• Run reports for Program Managers and assist with EHR management reports.
• Assist in crisis situations as appropriate, following emergency protocols and coordinating with the treatment team to create a trauma‑informed environment.
• Demonstrate responsibility for safety of clients and property; possess knowledge of fire regulations and evacuation procedures.
• Adhere to mandatory abuse reporting laws and HIPAA requirements.
• Complete annual employee training requirements on a timely basis as indicated in licensing requirements for the facility and agency requirements; attend seminars, training and other educational opportunities.
• Participate in all scheduled staff meetings, supervision sessions, and departmental and agency meetings.
• Perform other duties as assigned.

Program Specific Responsibilities:

• Scanning of incoming documentation from outside sources into electronic file.
• Send electronic Urinalysis reports to client files.
• Provide input on all relevant documentation and procedural requirements.

Experience:

Two years of work experience in an office setting, facilities, insurance, or healthcare customer service is preferred or a demonstrated ability to fulfill position requirements.

Specialized Skills and Knowledge:

• Proficient verbal and written communication skills.
• Type 50 words per minute.
• Familiarity with basic office equipment (fax machines, printers, copiers).
• Knowledge of Microsoft Office Suite (Word & Excel).

Other:

• CPR Certification (training provided post‑hire).

Working Conditions: Work is generally performed in a shared work environment with daytime office hours. The clinical office setting includes the Front Desk and Reception areas, clinical record areas, and shared offices. Occasional overtime or evening work is required. Universal precautions and alertness to environmental risks are critical to address potential violent behavior, exposure to disease, biohazards, noise, and contaminants.

Mental Demands: The work involves addressing new and unusual circumstances that may impact costs, employee morale, or client outcomes. It requires a flexible time‑management approach with unpredictability and disruption of planned tasks.

Physical Demands: Must have the ability to assist the team in providing safety in potentially volatile situations.

Equal Opportunity

Employer:

Cascadia is an Equal Opportunity Employer. We…