AR​/Collections Specialist

AR/Collections Specialist

About the Company/Role

Our client is seeking an AR and Collections Specialist to join their team. This role is primarily focused on the proactive collection of past-due accounts and the reconciliation of complex customer portfolios. You will serve as a key point of contact for high-impact customers, ensuring that balances are resolved accurately while providing essential backup support for credit limit reviews and payment postings.

This is an excellent opportunity for a self-motivated professional to join a collaborative accounting department that values independent problem-solving and process improvement.

Main Responsibilities

Collections and Customer Relations

• Take full ownership of a portfolio of high-complexity and high-impact customers, independently initiating verbal and written collection efforts for past-due balances.
• Maintain up-to-date and meticulous collection records, documenting all customer contact and payment commitments within the ERP system.
• Review held sales orders to assess exposure risk and communicate necessary actions to leadership and the sales team to ensure timely resolution.
• Provide high-level customer service to resolve billing disputes or inquiries, ensuring a professional relationship is maintained.

Account Reconciliation and Analysis

• Perform detailed account reconciliations to resolve outstanding issues with customer accounts and unapplied invoices.
• Review customer statements regularly to identify discrepancies and ensure account accuracy.
• Complete monthly accounts receivable close processes, reconciling payments with corresponding invoices to reflect accurate ledger balances.

Support and Backup Duties

• Provide backup support when needed by gathering information and assisting in decisions regarding credit limits and terms according to company policy.
• Assist with the accurate posting of customer payments and credit card settlements during high-volume periods or as a backup for the primary poster.
• Handle deposit banking activities, including remote deposits and the processing of ACH or wire transfer reports when needed.
• Upload invoices to customer portals and assist branches with invoicing or payment-related troubleshooting.

Preferred Qualifications

• At least 2 years of experience in an accounting or accounts receivable setting, specifically with a focus on collections.
• An associate's degree in business or accounting is preferred, but not required.
• Strong computer knowledge, specifically with MS Outlook and Excel. Experience navigating an ERP system for documentation and reporting is essential.
• Excellent verbal and written communication skills with the ability to handle confidential information and sensitive financial discussions with professionalism.
• Demonstrated ability to research, troubleshoot, and resolve complex account issues independently.
• High level of accuracy and organizational skills, with a proven ability to manage a high-volume workload in a fast-paced environment.
• A collaborative mindset with a willingness to offer suggestions for process improvements and support miscellaneous accounting projects as needed.

Timing is everything. Whether you are aggressively in a job search or simply passive for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement for accounting and finance professionals. Many of our positions are not posted on the internet. Please contact me for more information about this role as well as other opportunities.

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2026 #INFEB
2026