Sr. Team Leader, Receivables Support Operations

About the Team/Role

The Senior Team Lead, Receivables Support Operations, drives operational excellence and leads a high‑performing team responsible for the NAF Admin, OTR Admin, and Direct Debit functions. Reporting to the Senior Manager, this role ensures consistent execution of processes, fosters team development, manages escalations, and identifies opportunities for process improvement to maximize efficiency, client/partner satisfaction, and overall business objectives.

• Supervise daily operations of the NAF Admin, OTR Admin, and Direct Debit teams.
• Ensure timely and accurate processing of tasks in alignment with company policies and regulatory requirements.
• Monitor team compliance with operational procedures, internal controls, and applicable regulations.
• Identify operational risks and escalate issues to the manager as appropriate.
• Serve as the primary point of contact for escalations and critical client/partner issues.

• Track team performance metrics and ensure alignment with departmental goals and service level expectations.
• Manage workload distribution, schedules, and resource allocation across teams.
• Identify opportunities for process improvement and recommend solutions to the manager.
• Lead implementation of workflow enhancements and operational efficiencies.
• Collaborate with cross‑functional teams to streamline processes and support departmental initiatives.
• Maintain and monitor KPIs and metrics to ensure service quality and operational effectiveness.
• Ensure adherence to operational controls, compliance requirements, and internal policies.
• Maintain accurate records and documentation to support audits and regulatory standards.
• Support cross‑functional collaboration to