Credit-Collection Analyst

Running Hill Road, South Portland, ME 04106, USA

This is a hybrid role based out of our Corporate Office in South, Portland, ME

Position Summary:

The Credit Collections Analyst administers credit policy, accounts receivable, and collections at the market level to accelerate cash flow while minimizing bad debt exposure. This role serves as a Dead River Company ambassador by consistently upholding our Brand Promise, Guarantees, and Pledges, as well as our Co-Worker Guarantees and Pledges. The position balances customer service with sound credit judgment to support business growth at a moderate level of risk.

Essential Functions:

Review and approve new credit applications in accordance with established credit policies, procedures, and applicable state and federal regulations.

Conduct daily reviews of deliveries that exceed credit terms and accounts that have not met payment commitments.

Perform outbound collection calls to customers with past-due balances while maintaining professionalism and customer focus.

Recalculate and adjust budget plan payments on an annual basis.

Maintain accurate, confidential credit records and account documentation.

Assist in resolving customer disputes related to outstanding debt and billing discrepancies.

Monitor, track, and collect funds associated with fuel assistance programs.

Administer and maintain recordkeeping and reporting related to gallons delivered, cash received, billing activity, accounts payable, and accounts receivable.

Inform and advise customers regarding available state and federal assistance programs as needed.

Education:

High school diploma or equivalent required
.

College degree preferred
, or an equivalent combination of education and relevant experience.

Knowledge, Skills, Abilities:

Strong written and verbal communication skills

Customer-focused mindset with a professional and respectful approach

Sound judgment and decision-making ability

Strong organizational and analytical skills

Tenacity, diplomacy, and solution-oriented problem-solving skills

High attention to detail and accuracy

Ability to maintain confidentiality and handle sensitive financial information

If you are motivated by problem-solving, relationship-building, and making a meaningful impact on business operations, we would like to hear from you. Join Dead River Company and be part of a team dedicated to doing the right thing for our customers and communities. Dead River Company offers a competitive compensation and benefits package, along with opportunities for professional development and growth within a stable and respected organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.