Administrative Coordinator, Student Access

Description

Reporting to the Director of the UNE Student Access Center, the Administrative Coordinator is a professional staff position responsible for the day-to-day operations of the Student Access Department team, made up of a Senior Administrative Coordinator (Biddeford), two Student Access Center Coordinators (Biddeford & Portland) and the Student Access Center Director. Primarily supporting the Portland campus, this is a key position in the department that requires a hands-on team player with exceptional customer service skills.

The Administrative is responsible for the well-organized and logistically planned out daily operations of the Student Access team in Portland.

About the University of New England UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
• Educational benefits
  :
  • UNE tuition waiver for employees, spouses, and domestic partners. UNE tuition waiver for dependents of employees with 1 year of full-time service.
  • 50% tuition reduction if less than 1 year of full-time service.
• Serve as an integral member of the Student Access Center team, providing informed guidance to students applying for ADA accommodations.
• Triage student accommodation requests and route them to the appropriate Student Access Coordinators.
• Coordinate daily operations of the Student Access Test Center, including exam scheduling and proctoring support.
• Act as the primary Student Access Center proctor, ensuring a secure and supportive testing environment.
• Maintain accurate and confidential student records, files, and testing data, including ongoing reporting.
• Serve as the primary point of contact for students, faculty, and professional staff, responding to inquiries with professionalism and clarity.
• Effectively manage high-stress situations using strong problem-solving, communication, and customer service skills.
• Support the implementation and maintenance of policies and procedures related to Section 504 of the Americans with Disabilities Act (ADA).
• Collaborate with campus partners to support students who self-identify as having a disability.
• Work closely with internal departments to advance the University’s mission and deliver a high level of service to students and faculty.

• Associate’s degree in an appropriate discipline plus 3 to 4 years of relevant clerical and administrative experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Excellent communication skills; ability to communicate effectively with diverse audiences including UNE faculty, professional staff, students and family members
• Good planning, administrative and organizational skills; writing, math and basic research skills.
• Good typing/word processing and other general office skills.
• Previous experience in organizing and maintaining moderately complex filing and record-keepings systems, including relevant experience with computerized information systems.
• Good general understanding of higher education organizational structure and administrative operations.
• Ability to deal effectively with a wide variety of individuals inside and outside of the University.
• Ability to work independently.

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The…