Manager, Education ​/ Teaching

Position Summary

The Performance Manager plays a central role in coordinating and monitoring all facilitated workshops statewide, ensuring consistency, professionalism, and successful outcomes for both the Power of Possible (POP) and Life Skills workshops. Key responsibilities include assessing the quality of training delivery, supporting curriculum development, and driving continuous improvement of POP, The Fedcap Group’s proprietary work readiness curriculum. Reporting to the Senior Director of Education and Training, the Project Manager will also train and support staff in becoming proficient facilitators of the POP workshop.

Success will be measured by established KPIs, including facilitator adherence to the curriculum, effectiveness of delivery, and ongoing program enhancements informed by participant feedback. This position requires regular statewide travel to observe facilitators, provide feedback, and strengthen delivery quality. While based in the office, the role is highly mobile and involves consistent field engagement.

• Develop a deep understanding of the Power of Possible philosophy and Life Skills curriculum.
• Lead and co-lead at least 3 POP and Life Skills Train-the-Trainer sessions per year, ensuring staff are fully equipped to deliver the curriculum to program participants.
• Conduct a minimum of two in-person observations/evaluations of POP and Life Skills facilitators per month, assessing the quality and effectiveness of their delivery, ensuring the provision of and responsiveness to feedback, and driving continuous quality improvement.
• Ensure responsiveness to coaching plans to POP and Life Skills facilitators as needed for continuous quality improvement.
• Ensure high standards of professionalism among facilitators, including clarity and respect in speech, appropriate presence, and integrity of character.
• Conduct weekly coaching with staff that are data informed and foster accountability with measurable goals to continuously improve performance where goals are being achieved at 90% or greater and correct deficiencies when goals are below 89% for team members first 90 days, then monthly unless the individual is extended or on a Performance Improvement Plan (PIP).

Final 10.08.2025

• Review and evaluate staff performance by completing monthly and annual performance reviews on each team member setting improvement goals to ensure each individual team member meets monthly/quarterly/yearly contractual and programmatic goals; develop continuous improvement process improvement plan and/or corrective action plans to reflect necessary contractual achievement progression.

• Design and implement enhancements or updates to the POP curriculum and Life Skills workshops a minimum of once per year, aligned with employment readiness, life skills, and incorporating feedback and outcome data.
• Deliver or co-facilitate at least 2 POP Train-the-Trainer workshops per year with at least 90% of participants reporting overall readiness to deliver POP in post-session evaluations.
• Actively participate in other internal training sessions, as needed quarterly.
• Responsible for refining and updating curriculum content to ensure training supports progressive learning outcomes consistent with Bloom’s Taxonomy—from foundational knowledge and comprehension to application, analysis, evaluation, and creation—while remaining aligned with program goals and workforce needs a minimum of semi-annually or more often, as necessary.

• Develop and manage quarterly schedules and back‑up plans for both onsite and remote training sessions, including coordinating facilitator availability, aligning program timelines, space availability, ensuring adequate coverage in the event of conflicts or absences, and proactively addressing logistical needs to minimize disruption and maintain training quality.
• Ensure every Opportunity Center room has appropriate visual aids for business center and POP workshop.
• Oversee the preparation of materials, resources, and supplies so facilitators are ready to deliver engaging training sessions.
• Develop, maintain, and…