Customer Representative Specialist​/Bureau of Motor Vehicles

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Department: Secretary of State – BMV

Location: Portland, Maine

Schedule: Monday – Friday

Job Class & Grade: 6604 - 16

Salary: $18.76 - $27.03

Closing Date: January 29, 2026

This position starts at step 3 $ 20.75

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work‑life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well‑being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?

The Customer Representative Specialist at the Bureau of Motor Vehicles (BMV) plays a vital front‑line role in delivering direct, in‑person service to the public
. This is a high‑volume, customer‑facing position where professionalism, patience, and attention to detail are essential. This is a designated Rover position and requires the incumbent to possess and maintain a valid driver’s license. Travel to other branch locations may be required on business needs. Mileage reimbursement is provided in accordance with State Policy.

You will be responsible for processing a wide range of transactions such as driver’s licenses, state , vehicle registrations, titles, and related services. This includes interacting with customers at the counter, over the phone answering questions, and resolving issues.

Exceptional customer service is not only expected, but also essential in this role. You are often the first point of contact for the public, and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year.

• Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast‑paced setting with a diverse public.
• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team
  
  Collaboration:
  
  Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution‑focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem‑Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism: Consistently represent the Department with respect, integrity, and accountability.

• Emotional Intelligence: Empathetic, self‑aware, and able to manage high‑stress interactions with tact.
• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management: Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence: Dedication to high‑quality work, accuracy, and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

• Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.
• Accurately review and verify documentation for issuing driver’s licenses, IDs, and vehicle registrations as well as other BMV services.
• Respond to customer inquiries regarding…