Absence Onboarding Specialist, Group Insurance; Virtual or Hybrid

Absence Onboarding Specialist, Group Insurance (Virtual or Hybrid)

Absence Onboarding Specialist is part of the Group Insurance Onboarding team and leads the transition of new customers to Prudential’s platforms for Absence‑related products and services (FMLA, State Leaves, ADA, etc.). The role oversees in‑force customer changes and coverage enhancements, ensuring an outstanding experience for Premier and National Account segments. It can be worked remotely or in a hybrid in‑office schedule if within reasonable commuting distance.

Salary range: $82,500.00 – $ (may vary by location and experience)

• Coordinate the end‑to‑end Absence implementation process, providing expert guidance and mentoring team members.
• Partner closely with Account Management, Implementation Managers and internal business partners to ensure a smooth onboarding process.
• Offer expert customer consultation on case administration, regulatory guidance and complex case structure designs.
• Engage with clients to gather and document business requirements, ensuring accurate and timely deliverables.
• Proactively manage issue resolution, collaborating with customers, TPAs, Brokers and internal partners.
• Lead complex customer acquisitions and conversions, demonstrating advanced project management skills.
• Drive continuous improvement by reviewing and enhancing processes, sharing best practices and championing innovation.
• Maintain expertise in Absence and leave products, processes and systems.
• Support cross‑functional projects and team‑specific enhancements, identifying trends and driving initiatives.
• Support training and mentorship of new team members, fostering growth and success.

• Minimum of 3 years of experience in Group Insurance products, specifically Absence management.
• Proven success in client‑facing roles and strong relationship building.
• Demonstrated expertise in managing complex projects with strategic planning and execution.
• Technical expertise in implementing Absence services or equivalent experience.
• Highly self‑motivated with a strong drive for results.
• Outstanding interpersonal skills in collaboration, leadership, presentation, organization and communication.
• Strong consultative and problem‑solving skills.
• Ability to manage work in a fast‑paced, deadline‑driven environment with multiple priorities.
• Proven ability to influence and lead in a diverse, matrixed organization.
• Exemplary professionalism, efficiency and composure under pressure.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Bachelor’s degree or equivalent experience.

• Market‑competitive base salary with potential yearly bonus at every level.
• Medical, dental, vision, life and disability insurance; PTO and leave of absences, including parental and military leave.
• 401(k) plan with company match up to 4%.
• Company‑funded pension plan.
• Wellness programs with up to $1,600 a year for reimbursement of personal wellbeing items.
• Work/Life resources covering parenting, housing, senior care, finances, pets, legal matters, education, mental health and career development.
• Education benefit to finance traditional college enrollment toward a degree and master’s or certificate programs.
• Employee stock purchase plan (85% of lower of two prices after one year of service).

Mid‑Senior level

Full‑time

Human Resources

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email acc