Senior Business Analyst – Group Insurance Product Delivery & Enhancements

Overview

Job Classification Technology - Agile, Delivery, & Product

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

We are seeking a highly skilled Senior Business Analyst to join our Group Insurance Product team, with a primary focus on delivering enhancements and launching new products. This role is pivotal in shaping the direction of our product offerings, requiring the ability to think broadly and end-to-end—from initial product intent through system integration and operational readiness. You will be an essential connector across Product, Product Development Specialists, Technology, and Business Partners.

• Develop a deep understanding of Group Insurance products, including the intent and details of benefits and proposed changes.
• Partner closely with Product Owners and Product Partners to facilitate meetings that clarify the “why” and “what” of new or enhanced benefits.
• Collaborate with Product Development Specialists—responsible for documenting the policy and certificate for changes or newly created benefits—prior to regulatory filing to ensure all updates are fully understood and captured.
• Identify, extract, and define key data elements required to support the product’s benefits, values, rules, and overall offering, leveraging policy and certificate documentation as well as business partner input.
• Determine additional data needs and requirements that may not be explicitly stated in existing documentation, ensuring the product can be fully supported across systems and processes.
• Engage with business partners to analyze and document system and process impacts—translating product and policy/certificate changes into clear business and technical requirements.
• Map out end-to-end processes and integrations, ensuring practical and sustainable solutions.
• Facilitate meetings with diverse stakeholder groups (product, Product Development Specialists, technology, operations) to drive alignment and consensus.
• Ask probing questions to surface underlying needs, risks, and opportunities, ensuring requirements are complete and well-understood.
• Lead the creation of high-quality requirement artifacts, including process maps, mockups, impact assessments, and data requirements documentation. Serve as a key liaison between business and technology, ensuring seamless handoff from requirements to implementation.
• Support User Acceptance Testing and operational rollout by providing clarity on requirements and intended outcomes.
• Communicate plans, progress, decisions, and risks clearly across cross-functional teams and leadership.

• 5+ years of experience as a business analyst or business systems analyst, preferably in Group Insurance or a related financial services context.
• Demonstrated experience driving enhancements and new product development in a product-focused environment.
• Strong facilitation skills, with the ability to lead meetings, ask the right questions, and achieve stakeholder buy-in.
• Proven ability to think broadly and end-to-end, connecting product intent to operational and system implications.
• Proven experience identifying, extracting, and defining data elements from policy/certificate documentation and translating them into actionable requirements.
• Experience partnering with Product Development Specialists (or equivalent roles) responsible for documenting policy/certificate changes.
• Applied experience mapping business processes and documenting system impacts.
• Excellent communication, analytical, and interpersonal skills; ability to translate technical and complex concepts for non-technical audiences.
• Experience with Agile methodologies and tools (JIRA, Miro, Excel, Word).
• Bachelor’s degree in business, Information Systems, or related field.

• Group Insurance product expertise, including understanding of benefit design and product filings.
• Experience collaborating with Product Development, compliance, or legal on insurance…