UX Designer III; Design Researcher

Overview

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Robertson is seeking a skilled UX Designer III (Design Researcher) to join our client in support of an existing vacancy.

Contract Period: 6 months with potential to extend or convert

Pay Rate: Starting from $60 per hour

Location: Portland, ME

Location Type: Remote but possibility of going into office

Business

Hours:

Monday to Friday; 9AM to 5PM

• Collaboration: working with service design directors, designers, and business stakeholders to understand and support their research needs; maintain and build relationships across various stakeholder groups; support Research team members as required
• Research road mapping: working with Design, Content, Product, and Business stakeholders to determine study priorities and timelines, and bring visibility to the road map for research activities
• Research design: defining research questions, creating the research approach and participant recruitment plan, and selecting appropriate methods of data collection and analysis
• Research preparation: creation of participant screeners; recruiting from internal employee panels or working with vendors to recruit external participants; creating research protocols
• Data collection: conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, etc.
• Analysis: utilizing qualitative and quantitative approaches to make sense of the data collected
• Reporting: translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, etc.

• 5+ years of expereince in project management, user research and evaluation
• 2 to 3 years of experience using Figma
• Deep foundational knowledge of and experience conducting User-Centered Design and Human Factors research methods, including usability testing, interviews (users and stakeholders), workshop facilitation, and insights synthesis
• Strong communications skills (written, oral, and graphical) to identify and craft valid and impactful insights for Design and Business partners
• Strong project management skills with ability to balance tasks spanning multiple studies and create future study road maps
• Knowledge of inferential statistics and familiarity with statistical analysis software (e.g., R, SAS, SPSS)
• Strong collaborative skills across multiple groups including Research, Design, and Business partners
• Undergraduate degree in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction or a related field

Background screening: Background screening is required as part of the onboarding process. The type of screening required (criminal or other verifications) will vary based on the position and client requirements.

AI in application review: We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors.

We champion building a diverse and inclusive environment.