Implementation Manager, Group Insurance; Virtual or Hybrid

Implementation Manager, Group Insurance (Virtual or Hybrid)

Implementation Manager (IM) will join our cohesive and engaged team to serve as the project lead responsible for transitioning customers to the Prudential platforms for all Group Insurance products, including Life, Disability, Absence, AD&D, and voluntary products. This position directly interfaces with customers and is highly visible within the organization. The IM proactively engages with customers to ensure seamless plan administration.

This role can be worked remotely or as a hybrid in-office schedule if located within a reasonable commuting distance.

• Lead internal and external customer calls; consult, engage, and communicate regularly with clients to gather and document business requirements and requests. Utilize video and record customer calls for internal training and quality purposes.
• Serve as a strategic thought leader, providing holistic coordination of the end‑to‑end implementation process, acting as a project manager with a focus on customers in our premier segment (100 – 5,000 lives).
• Provide consultation and recommendations on optimal administration of the case, including case structure design for claims and billing, portal usage, and reporting needs.
• Develop, communicate, maintain, and manage a detailed project plan for the onboarding process, ensuring that milestone and deadline success criteria are met or exceeded.
• Excel in professional presence and finesse with all levels of the customer’s team, including senior management. Influence customers toward offerings that best meet their needs, ensuring a smooth process for them and their employees.
• Collaborate closely with the Account Management team and various internal business partners to ensure a smooth onboarding process, completion, and transition.
• Lead team‑level project and process enhancements or support UAT testing; participate as a subject‑matter expert on department initiatives and handle assigned tasks while assisting with standard operating procedures (SOPs).
• Assist with developing training materials or SOPs; deliver functional training where needed.
• Lead the implementation for lower to moderate complexity cases, including premier accounts (100–5,000 lives) and subsets of our products (core, VB, statutory/state paid leave, absence).

• 3+ years in customer‑facing roles with demonstrated success.
• Strong project management skills.
• Minimum 3 years of experience and knowledge of group insurance products.
• Self‑motivation with a strong drive for results.
• Superior interpersonal skills, including team collaboration, leadership, presentation, organizational, and communication skills.
• Superior consultative and problem‑solving skills.
• Ability to manage work in a fast‑paced, deadline‑driven environment, juggling multiple priorities.
• Professionalism, efficiency, and calm demeanor under pressure.
• Proficiency in MS Office (Excel, Word, PowerPoint, Project).
• Bachelor’s degree or equivalent experience.

Prudential is required by state‑specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $82,500.00 to $. Specific pricing for the role may vary within the above range based on many factors, including geographic location, candidate experience, and skills.

• Market‑competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, paid time off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company‑funded pension plan.
• Wellness programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/life resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan:
  Shares can be purchased at 85% of the lower of two prices…