Absence Onboarding Specialist, Group Insurance; Virtual or Hybrid

Position: Absence Onboarding Specialist, Group Insurance (Virtual or Hybrid)
* Strategic Leadership:
Coordinate the end-to-end Absence implementation process, providing expert guidance and mentoring team members.

* Collaboration:

Partner closely with Account Management, Implementation Managers, and internal business partners to ensure a smooth onboarding process.
* Customer Consultation:
Offer expert customer consultation on case administration, regulatory guidance, and complex case structure designs. Mentor team members in delivering exceptional customer service.
* Client Engagement:
Engage with clients to gather and document business requirements, ensuring accurate and timely deliverables. Establish administrative processes and systems and mentor others in client engagement best practices.
* Issue Resolution:
Proactively manage issue resolution, collaborating with customers, TPAs, Brokers, internal management, and partners to ensure successful implementations. Provide strategic guidance and mentorship in issue resolution techniques.
* Project Leadership:
Lead complex customer acquisitions and conversions, demonstrating advanced project management skills. Mentor team members in managing complex projects.
* Continuous Improvement:
Drive continuous improvement by regularly reviewing and enhancing processes. Document and share best practices, championing innovation and efficiency.
* Subject Matter Expertise:
Maintain expertise in Absence and leave products, processes, and systems. Stay engaged with marketplace webinars and courses, sharing insights with team members and partners.
* Strategic Projects:
Support cross-functional projects and team-specific enhancements, identifying trends and driving initiatives for continuous improvement.
* Mentorship and Training:
Support training and mentorship of new team members, fostering growth and ensuring successful integration into the team.
* Minimum of 3 years of experience in Group Insurance products, specifically Absence management.
* Proven success in customer-facing roles, building and maintaining strong client relationships.
* Demonstrated expertise in managing complex projects with strategic planning and execution.
* Technical expertise in implementing Absence services or equivalent experience.
* Highly self-motivated with a strong drive for results.
* Outstanding interpersonal skills in collaboration, leadership, presentation, organization, and communication.
* Strong consultative and problem-solving skills.
* Effective management of work in a fast-paced, deadline-driven environment with multiple priorities.
* Proven ability to influence and lead in a diverse, matrixed organization.
* Exemplary professionalism, efficiency, and composure under pressure.
* Proficiency in MS Office (Excel, Word, PowerPoint).
* Bachelor’s degree or equivalent experience.
** Work/Life Resources
** to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  
** Education Benefit
** to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec.

31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit
** Our Commitment to an Inclusive Workplace
** Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their…