Automotive Express Service Advisor

Are you looking to join a trusted brand that provides growth and stability? Berlin City Auto Group is seeking a customer-focused, results-oriented Automotive Express Service Advisor to join our growing and passionate team in Portland, Maine!

What We Offer:

• A competitive pay plan
  witha
  career path that offers an opportunity for financial growth. Income potential is$45-50K annually!
• Flexible schedule
  with
  paid time off
  that accrues from day one of employment
• Recognition programs & awards are part of the culture that rewards excellence and high performance
• An
  extensive benefits package
  including medical, dental, vision, life, and disability insurance, and more
• 401(k) with employer contribution!
• Health and Wellness membership reimbursement up to $75.00 per month
• Fun team atmosphere

Position Overview:

The Express Service Advisor is responsible for scheduling service work in the service department and selling additional needed services to customers. The Express Service Advisor is the dealership's first-line customer relations and service representative.

Who You Are:

• You have exceptional communication, organization, and follow-up skills that result in an outstanding customer experience
• You are a team player, and when under pressure, you maintain a positive attitude with customers, peers, and management
• You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
• You are professional, career-minded, with character, skill, and drive;
• You have a proven ability to set and achieve targeted goals
• You consistently meet or exceed productivity and service standards
• You have keen technical skills and thrive on learning

What You'll Do:

• Greet each customer in a prompt, courteous manner, and let customers who are waiting in line know that they will be serviced soon
• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when the vehicle's work will be completed
• Obtain customer and vehicle data
• Schedule appointments using dealership-approved forms
• Communicate the need for additional work when needed; explain the details to the customer, including the extra cost and time consideration, and document properly on rthe epair order
• Handle telephone inquiries regarding work in process and appointments, and return phone messages promptly
• Advise customers of parts ordered and make an appointment to have them installed before the customer leaves

Additional Requirements:

• You have a minimum of one year of prior automotive experience
• Possess a valid driver's license and have a favorable motor vehicle record
• Ability to pass a pre-employment background check
• Authorized to work in the United States

Who We Are:

Berlin City Auto Group is a family of dealerships located throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion
, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic…