ASE Technician - Westbrook ME
Job in
Portland, Cumberland County, Maine, 04122, USA
Listing for:
Vipauto
Full Time
position
Listed on 2026-01-25
Job specializations:
-
Automotive
Automotive Technician
Job Description & How to Apply Below
35 Riverside St, Portland, ME 04103, USA
Job Description Posted Tuesday, December 16, 2025 at 5:00 AM
REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly
Overview
The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time.
The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
Responsibilities
Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications: A2 Automatic Transmission/Transaxle; A3 Manual Drive Train & Axles; A5 Brakes; A6 Electrical/Electronic Systems; A7 Heating & Air Conditioning; A8 Engine Performance.Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and is visibly displayed with the vehicle while it is being serviced.Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.Returns cores, batteries and used tires to designated security areas for appropriate handling.Maintains a minimum 16-week average productivity based on position.Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.Completes all required training and certification for the position, including: LMS training, safe equipment operation training, state vehicle inspection (where required), and ASE certifications as applicable; become trained on the 5-for-5 process to educate customers about their vehicle’s condition; attend meetings and training sessions as needed (typically several times per year).Quality, Safety & Housekeeping responsibilities, including road testing vehicles after service as needed, securing vehicles, maintaining a clean work area, and participating in shop maintenance programs.Additional responsibilities as required, including maintaining technical capabilities, reviewing time worked, complying with VIP culture and service standards, attending team meetings, ensuring safe operation of shop equipment, and complying with hazardous waste regulations.Facility and Equipment Maintenance: maintain facility and equipment in good condition, ensure a clean service department throughout the business day, and log issues as needed.Procedural Compliance: enforce strict compliance with the service Code of Ethics and all regulations and procedures.Performance Measurement
• Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
• Minimal customer comebacks; ensure work is completed properly the first time
Standard Work Week
•
Schedule:
The standard expectation is 5-day work week and 40 hours per week.
• Attendance:
Arrive prior to each work shift, be ready to perform duties at shift start time, and work all scheduled hours as directed by management.
Required Qualifications Knowledge, Skills, and Abilities- Read, analyze, and interpret technical instructions, journals and procedures, or governmental regulations
- Effective…
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