Consumer Loan Servicing Representative

Consumer Loan Servicing Representative I

Porterville, 268 N Main St, Porterville, California, United States of America

Posted Thursday, March 5, 2026 at 11:00 AM

Our ideal candidate
:
We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change‑makers and build sustainable prosperity in our communities.
Who we are
:
Beneficial State is one of only a handful of B‑Corp banks in the nation and one of the highest‑rated B‑Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system – a system that drives inclusive prosperity to benefit people and the planet.

#BCorp #WeAreBCorps
Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.

TITLE:

JOB CODE:

FLSA:

Non-Exempt

SALARY GRADE:

3

JOB FAMILY:

UNION REPRESENTATION:

CWA 7901/9412

DEPARTMENT:

621 Consumer Lending Collections

SUPERVISORY ROLE Y/N:

N

SCHEDULE:

LOCATION:

Monday-Friday

On-Site

CATEGORY:

REVISION DATE:

Full-Time

03/2026

The Consumer Loan Servicing Representative I handles a variety of inbound and outbound calls in a prompt and courteous manner by providing outstanding customer service, responding to customers, non‑customers, bank personnel, management, and the general public. Other responsibilities include resolving delinquent accounts, negotiating payment arrangements, reviewing accounts for repossession, and skip tracing.

This position is a unionized position through the Communication Workers of America.

• Performs as a team member in allocating and coordinating the workflow
• Collects customer payments in accordance to their due dates and assists with payment due date changes
• Familiarizes with Beneficial Bank Policies
• Promotes the Bank’s products and services and consistently cross-sell products in every opportunity
• Makes every effort to resolve customer problems
• Solicits for new loans
• Reviews open accounts for collection, repossession, and identifies source of attributions to account delinquency
• Works with peers and Management to minimize delinquency, charge-off, and maintains quantity without sacrificing quality
• Reviews and monitors any assigned accounts and collection reports
• Identifies opportunities for account recourse and skip trace to locate customer
• Maintains knowledge and understanding of FDCPA and Truth and Lending and all TRC training
• Generates outbound calls with delinquent borrowers who are considered high-risk or with associated third parties
• Uses payment strategies to resolve customer delinquency
• Records information about financial status of customers and collection efforts
• Works on assigned welcome list
• Requests field visits and remove alerts when appropriate
• Submits repossession assignment and assists with cancellation of repossession as needed
• Provides timely follow-up on payment arrangement
• Reviews accounts for legal
• Review accounts for Due date changes, skip a pay, PICL and other programs offered by the bank
• Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA / Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities

The position performs duties specific to the position and other functions as assigned.

• Attention to Detail
• Diversity & Inclusion
• Execution & Ownership
• Time Management
• Judgment and Decision Making
• Loan Processing
• Regulatory Compliance
• Credit Management
• Data Entry Financial Reporting
• Analytical Thinking

• The incumbent is in a non-confined office-type setting in which they are free to move about  may include some minor annoyances such as noise, odors, drafts, etc.
• The incumbent in the course of performing this position spends time…