IT Support Specialist

Position: IT Support Specialist
Location: Portage, MI (Onsite)
Salary: $55,000 - 62,000 + Bonus
Benefits:
Competitive Medical/Dental/Vision, 401k with 6% match, 3 weeks PTO, Wellness Program, etc.

The IT Support Specialist serves as the first line of technical support for employees across corporate and field locations. This role is responsible for resolving day-to-day IT issues, supporting users with hardware and software needs, and helping maintain a secure, reliable technology environment. The ideal candidate is friendly, professional, adaptable, and enjoys helping people.

• Great opportunity to join a growing, financially stable company.
• Employees are genuinely cared about
• Family friendly environment with good work/life balance

Key Responsibilities of the IT Support Specialist:

• Serve as the first point of contact for IT support requests via phone, email, and help desk tickets
• Monitor and manage the IT help desk, ensuring issues are addressed and resolved in a timely manner
• Set up, configure, and deploy new computers, mobile devices, and software for employees
• Provide basic technical training and guidance to end users
• Use remote support tools to troubleshoot and resolve issues efficiently
• Assist with project-based work as assigned by the IT Director
• Support antivirus, patching, and device update processes to keep systems secure and current
• Maintain clear and accurate IT documentation
• Act as a technical resource for computer, phone, printer, and general IT-related issues
• Stay current with technology trends through training, webinars, and educational opportunities
• Provide after-hours support as needed for issues or scheduled project work

Preferred Experience of the IT Support Specialist:

• 1–2 years of Help Desk or IT support experience
• Strong communication and customer service skills
• Friendly, energetic, and professional demeanor
• Able to handle high-volume requests with patience and professionalism (“thick skin”)
• Demonstrated desire to learn and stay current with technology
• Experience supporting or working with:
  • iOS devices (supporting 250+ employees with iPhones)
  • Windows OS
  • Microsoft 365 Administration Center
  • Active Directory (password resets and basic user support)
  • WiFi, VPN, and basic networking concepts
  • WSUS and patch management
  • Printer management
  • Information security and data protection best practices
  • CAD / BIM software (exposure or basic support)

Bonus Experience of the IT Support Specialist:

• Linux exposure or support experience
• Printers, copiers, and scanner troubleshooting
• Power Shell scripting or automation
• Relevant IT certifications