Digital Commerce Support Associate

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee‑owned company. Kendall offers a great opportunity for a rewarding career.

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years.

At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role

Summary:

Reporting to the Digital Commerce Manager, the Digital Commerce Support Associate plays a key role in supporting Kendall's web presence by providing day‑to‑day support for all E‑Commerce applications. This includes support for websites, mobile apps, and customer portals.

The essential duties and responsibilities of the Digital Commerce Support Associate will consist of, but are not limited to, the following:

• Troubleshoot for all digital commerce applications/tools, directly supporting both customers and fellow Kendall Owner‑Associates. This includes but is not limited to E‑Commerce sites (Bill Trust, Magento), Mobile App (Innovo OE Touch), VMI (Innovo Stockroom, Storeroom Logix), Live Chat, and ERP (Epicor Eclipse)
• Support our customer's E‑Commerce procurement portals (such as Ariba, Coupa, etc.), ensuring smooth customer onboarding and integration with our other platforms as possible. This includes working with our Digital Commerce Project Manager and appropriate technical teams to meet customer catalog requirements
• Help document business processes relating to E‑Commerce applications
• Respond to E‑Commerce and webmaster emails, or forward to appropriate department as needed
• Live Chat administration and support
• Be a resource to branch staff and sales with questions relating to E‑Commerce
• Process new web and app user registrations
• Troubleshoot issues with digital orders and elevate to appropriate technical teams as needed; assist with testing and QA of updates to website
• Make updates to static content on E‑Commerce websites (as backup to E‑Commerce Merchandiser or Marketing)
• Assist with deployment of Vendor Managed Inventory initiatives (labeling, app setup, hardware), in coordination with other departments as needed
• Perform other duties and projects as assigned

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration

• Work Experience: 3 years' business experience in sales support and/or Helpdesk, web administration, or marketing
• Required
  
  Education:
  
  Bachelor's degree in web development or IT or equivalent experience
• Analytics/Computer
  
  Skills:
  
  Capable of analytical thinking and software troubleshooting
• Organizational
  
  Skills:
  
  Highly organized and detail‑oriented; critical ability to coordinate and balance multiple projects in a time‑sensitive environment, under pressure, and meeting deadlines
• Cross‑functional
  
  Skills:
  
  Ability to work well cross‑functionally and communicate effectively across multiple levels of the organization
• Communication
  
  Skills:
  
  Strong interpersonal communications, problem‑solving, organizational, and written/verbal communication skills
• Physical, Mental and Visual
  
  Skills:
  
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
  • Ability to see, talk, and hear
  • Ability to sit for 8 hours a day
• Physical Environment: Normal office environment

• Work Experience: Background in industrial distribution
• Software/Computer
  
  Skills:
  
  Basic knowledge of HTML and JavaScript; proficiency with Microsoft Excel tools such as VLOOKUP, Fuzzy Lookup, Pivot Tables, etc.

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.