Automotive Warranty Claims Adjuster

Automotive Warranty Claims Adjuster – iA American Warranty Group

As an Automotive Warranty Claims Adjuster you will support customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability.

• Answer inbound calls from customers, repair facilities, and dealers.
• Initiate automotive claims, gather pertinent information, and document details in the Toro database.
• Research contracts to verify coverage and claim eligibility.
• Validate parts and labor estimates using Alldata or Mitchell Pro Demand.
• Review claim totals, apply applicable benefits (rental, towing), and confirm payment methods.
• Explain repair procedures and contract terms clearly to customers.
• Provide claim summaries and notes to Team Leads and Supervisors for review.
• Process vehicle information, physical mail, and administrative tasks related to claims.
• Perform callbacks to repair facilities and customers as directed.

• Strong customer service and communication skills.
• Accuracy and speed in data entry (30 wpm with high accuracy).
• Solid critical thinking and organizational skills.
• Adaptability and teamwork in a fast‑paced environment.
• Minimum 2 years of experience in automotive repair/claims or call center customer service.
• High School Diploma or equivalent (ASE certification preferred).
• Fluency in Spanish is a strong asset.

• A work environment that blends learning and development with a pursuit of excellence.
• Healthy, safe, fair, and inclusive environment fostering potential.
• Hybrid work model with flexibility and access to innovative work spaces.
• Competitive benefits: flexible health, dental and vision insurance, 401(k) with company match, PTO, employee and family assistance program, performance bonus, and more.

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Apply now and advance your career where your talent belongs!

At iA, we value diverse experiences and encourage you to apply if this role inspires you.

Our Commitment to Diversity and Inclusion

Our differences make us stronger. We are committed to supporting and celebrating diversity by building a team that is as diverse as the communities we serve.

IA Financial Services Inc. – part of iA Financial Group, one of the largest insurance and wealth management groups in North America.