Colleague Superstore
Listed on 2026-01-23
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Overview
Tesco UK
• Portadown
• Permanent
• Working hours 24
• Apply by 02-Feb-2026. Availability Window:
Days From time To time Sun 07:00:00 12:00:00 Mon 05:00:00 10:15:00 Tue 05:00:00 10:00:00 Wed 05:00:00 10:00:00 Thu 05:00:00 10:00:00.
Availability windows:
The table shows the periods of time in the week when you are available to work. We will schedule your contracted hours within these times with three weeks notice of exact shift dates. We support flexibility, so if your available times closely match but do not exactly match the advertised times, we’d still love to hear from you.
Our Tesco Colleague rate of pay starts from £12.45 per hour. Additional payments may apply depending on location and skills. It is our policy to offer new colleagues a minimum of 16 guaranteed hours per week; however, if you want to work fewer hours (minimum 12), opportunities are available and we would still love to hear from you.
Customers are at the heart of everything we do. This is a role for doers with variety, commitment, and everyday challenges that make it exciting.
Responsibilities- Knowing your customers and serving them with passion and pride; delivering great natural service.
- Being knowledgeable about the products and services within the store and working across service, picking and replenishment areas as required.
- Putting training into practice to work safely, effectively, and to serve customers brilliantly.
- Making decisions that are right for customers and delivering store routines that meet needs at the right time.
- Taking part in seasonal, community and charity events to create a welcoming atmosphere.
- Understanding store performance and the role you play in driving service, sales, reducing waste and shrink, and delivering profit.
- Handling products with care to maintain quality and ensure they reach customers in good condition.
- Being yourself, living Tesco values, making everyone feel welcome and following policies.
- Occasionally accepting deliveries into the store if required.
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The ability to build rapport with customers so they leave with a positive shopping experience.
- The initiative to make decisions that benefit customers.
- Ability to work well within a team and communicate openly with colleagues.
- Ability to build relationships with colleagues to foster team spirit and celebrate success.
- Be punctual, well-presented, and a brand ambassador.
Tesco aims to be every customer’s favourite way to shop, with a core purpose of serving customers, communities and the planet a little better every day. Tesco supports flexible working, diversity, equity and inclusion, and inclusive recruitment practices. Tesco is a Disability Confident Leader and strives to provide accessible recruitment. For information on accessibility support, contact Tesco.
Please note:
Tesco will only recruit individuals who have passed the school leaver's age. The school leavers age varies by country.
We may close roles earlier than the advertised end date to manage high volumes of applicants. Feedback is offered to candidates who attend interviews. For more information, please visit
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