Customer Service Executive

Technical Customer Service Advisor – Kingspan Sensor

We are seeking a proactive, technically minded, and detail‑oriented Technical Customer Service Advisor to join our dynamic Kingspan Sensor team. In this role, you will support customers using our advanced sensor, telematics, and monitoring technologies—delivering high‑quality service that drives satisfaction, loyalty, and retention. You will work to achieve departmental KPIs while representing and promoting core Company Values.

As a Technical Customer Service Advisor, you will:

• Provide technical and operational support to our Kingspan Sensor customer base, ensuring accurate troubleshooting of hardware, software, and connectivity issues.
• Manage all customer contact channels (phone, email, web) with a structured, efficient, and customer‑focused approach.
• Diagnose and resolve product issues, including device setup, calibration, connectivity (GSM/Wi‑Fi), platform navigation, and data reporting queries.
• Support external sales teams with technical product knowledge, processing, and administrative assistance.
• Investigate and manage customer complaints, identifying root causes and driving improvements in technical support and customer satisfaction metrics.
• Collaborate with internal teams such as Technical Support Engineering, Credit Control, Sales, and Product Development to resolve complex issues and enhance products and processes.
• Assist with data quality reviews and trend analysis, working alongside Operations to identify recurring issues and support continuous improvement initiatives.

• Minimum 5 GCSEs (including English & Maths) or equivalent.
• 2+ years’ experience in a formal customer service environment, ideally within a technical, engineering, or product‑support setting.
• Strong communication abilities with excellent attention to detail and the ability to manage multiple technical tasks under pressure.
• Proficient in IT systems (MS Office essential); experience with CRM systems, diagnostic tools, or IoT platforms is an advantage.
• A minimum of 1 year’s sales experience; supervisory or team‑lead experience is desirable.
• Demonstrated ability to understand technical concepts, follow diagnostic procedures, and translate complex information into user‑friendly guidance.

Kingspan Water & Energy—part of the global Kingspan Group PLC—is a leader in sustainable water and energy storage solutions. Our Kingspan Sensor products support intelligent monitoring and telematics systems across high‑performance buildings and infrastructure worldwide. We value innovation, sustainability, and teamwork, and we’re committed to driving technological advancement in all that we do.

• Career Growth:
  Access to internal development programs and global opportunities across 80+ countries.
• Onsite until training sign‑off and then hybrid 3 days onsite and 2 days from home.
• Working Hours:
  
  Mon‑Thu: 8:15am‑5pm;
  Fri: 8:30am‑4pm.
• Training & Development:
  Ongoing training in product systems, technical troubleshooting, and customer engagement.
• Mentorship:
  Guidance and support from technical and operational teams to advance your career.
• Team Culture:
  Inclusive, collaborative, and supportive working environment.
• Health & Wellness Benefits:
  Discounted gym memberships, eye tests, and access to virtual health services.
• Financial Security:
  Competitive pension and life assurance up to four times your salary.
• Employee Perks:
  Cycle to Work Scheme, referral bonuses, product discounts, and more.

Apply today to join a growing technical support team within a company committed to innovation, sustainability, and excellence.

Kingspan is an Equal Opportunities Employer. We do not discriminate on the basis of religion, political opinion, or any protected characteristic. We select candidates based solely on merit and suitability for the role.